If your customer is human, why isn’t your contact center?
The role of the contact center within the enterprise continues to develop and change: on the one hand it is seen as a cost center that deals with difficult customers…
The role of the contact center within the enterprise continues to develop and change: on the one hand it is seen as a cost center that deals with difficult customers…
In a report by Contact Center Week Digital nearly one third of organizations do not actively map their customer journeys and of the ones that do, only a small portion focus on…
Irrespective of whether you or your organization is based in the European Union or not, if you are concerned about cybersecurity risks, the NIS directive should be on your radar –…
Irrespective of whether you or your organization is based in the European Union or not, if you are concerned about cybersecurity risks, the NIS directive should be on your radar –…