Reaping the rewards of broken promises
The contact center is a critical part of the customer experience delivery, yet many leaders still see it as an adjunct to the wider enterprise whose only function is to…
The contact center is a critical part of the customer experience delivery, yet many leaders still see it as an adjunct to the wider enterprise whose only function is to…
Organizations are approaching cybersecurity with an open checkbook. Yet for all the money spent on securing networks, cyberattack damage has increased as much as 1500% in the last two years.…