If your contact center isn’t one of the circa 50% of cloud migrations that stall or fail that’s great news[1]. It can be tempting to think that your organization is…
This year organizations will spend over $3.5bn on cloud migration but around 50% of cloud migration projects will stall or fail[1]. Something is obviously broken. This is the first in…
Of the 80% of contact centers who have migrated or are planning to migrate to the cloud half of them will fail[1]. Despite heavy investment in cloud technology organizations are realizing…
Despite the heavy investment in contact center cloud migration predicted for 2019 (over $3.5bn) around half will stall or fail[1]. There are a number of reasons why this might happen.…
Change is hard, but it doesn’t have to be painful to be effective – particularly if your organization is prepared for it. People tend to resist change reflexively based upon…
Accelerated in part by the requirement to maintain operations across distributed workforces for the foreseeable future, organizations are changing the way that they evolve their communications and customer contact technologies…
Part 2 – Micro-Transformation Micro-Transformations are focused enhancements to an existing solution or technology that expand, improve, or refine current capabilities. When compared to traditional, disruptive, big-bang-style change, a Micro-Transformation-focused strategy…
Organizations often make the assumption that selecting Best of Breed solutions is the right approach to providing the best possible experience for their customers, but in our experience this misses…
Axim specializes in Enterprise Communications Transformation, from cloud to legacy technology to customer experience.
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In her role as CKO Rebecca is responsible for acquiring applicable industry data for Axim’s Enterprise Communications KnowledgeManagement initiatives, maintaining Axim’s overall Semantic Knowledge Management asset framework, and developing & managing the partnerships, methods, and platforms needed for the continued expansion of the Axim Global Knowledge Management infrastructure.
Prior to joining Axim Rebecca was a leader in Avaya’s Contact Center space as a Principal Consultant-Advanced Enterprise Architect, Contact Center Technical Manager, and Senior Contact Center Consultant. Earlier in her career, she spent time at Lucent and AT&T performing as Global Contact Center Trainer, Workforce Management Team Analyst, and Traffic Study Analyst.
Rebecca has over 25 years of experience delivering intelligent communications solutions that have helped companies transform their business needs and achieve marketplace advantage. She is TOGAF 9 certified and is fluent in Spanish.
As CTO, Chris leads Axim’s overall technology strategy, product roadmap, and heads our Analytics practice.
Prior to Axim, Chris managed multiple groups within Avaya’s Professional Services organization. In addition to leading teams responsible for product implementation, he directed the Advanced Solutions Architect team in Europe. Past clients include prominent global organizations in the financial, insurance, and retail sectors whose projects spanned the globe.
Chris has over 20 years of experience working within professional services organizations. His skills span the engagement lifecycle, from design, delivery, to governance of a solution while thoughtfully managing large, diverse, professional services teams.
With 20+ years of technology professional services and consulting experience, Peter has led Axim’s global operations functions from day one.
Peter held senior management positions at Avaya for 12 years prior to joining Axim. His last role was head of the Sports & Entertainment vertical, where he served as General Manager for the Sochi Olympics program, and negotiated a ground-breaking Avaya Stadium naming rights deal (the first cloud-enabled stadium in the MLS). Before that, Peter established and ran the EMEA program management practice, and then became Global Practice Lead for project and program management with a team of 500.
Peter’s early career included spells as a principal consultant with Arthur D. Little, Operations Director for AIG’s Warrantech subsidiary, and GM of the Experian UK outsourcing division.
Peter is a Wharton alumnus and holds a Prince2 project management certification.
Marcus is responsible for leading all aspects of global Sales, Channels, and Marketing. Marcus spent the last 20+ years in enterprise technology sales & services, starting as an inside sales representative at Nextel Communications in 1999.
He served in several sales leadership positions with Nextel, Nortel, Avaya, and Veritas before joining Axim in 2019 as Vice President of US Sales & Marketing. He enjoys building high-performing, high-trust teams that provide true value to clients and forge long, fulfilling partnerships.
Marcus holds a Bachelors degree from St. Mary’s College of Maryland and a Masters degree from Towson University. He lives in Richmond, Virginia
One of Axim’s founders, Scott is an experienced leader of high-tech start-ups focused on R&D and Custom Engineered Solutions.
Scott has 40 years of experience in complex technology solutions engineering, including the design and manufacturing of IoT and Industrial control systems from JIT/ MRP, real-time data processing, AI-based process control, high-speed edge computing, and complex, highly-integrated, Enterprise Communications solutions. Scott holds multiple U.S. patents in Voice Recognition, Data Analytics, AI Process Control, and IoT Sensor Design.
Scott led Avaya’s Global Advanced Solutions Architecture practice, growing the practice more than ten-fold. During his tenure he developed the methodology used in the successful design and deployment of Collaboration and Contact Center communications solutions at some of the largest, most complex organizations in the world – Fortune 100 companies, National & State Governments, and Non-Profit organizations alike.
