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Axim's vendor-agnostic approach and best-in-class consulting, staffing, and custom software solutions enable our clients to get the most out of communications and customer contact technology.
What does it take to successfully transform a large organization’s communications technology and solutions? Because our staff have participated in hundreds of complex transformation projects for some of the world’s biggest companies, we know the answer. In fact, we are the answer.
Our mission is helping large organizations transform their communications technology & solutions successfully. We organized the company around three specific areas of specialty that together provide a complete transformation lifecycle: Enterprise Architecture Consulting, Enterprise Analytics, and Professional Staffing Services.
Axim has the expertise. We are experts in transforming Enterprise Communications. Our team, which includes a unique blend of Business, Technology, Operations, and Application Specialists, has decades of experience in customer contact, communications technology, and custom application development. Axim is built to help you make and implement great communications technology decisions.
Axim has the experience. We have evaluated, designed, virtualized and rationalized hundreds of Enterprise Communications & Customer Contact Solutions for some of the largest, most complex, most demanding organizations on the planet. Axim has experience with the leading communications & customer contact technology Solution Providers, Manufacturers, and Resellers, which means that we can help your team select the right technology to meet your specific business and operational needs. We are vendor agnostic - our driving purpose is to ensure your success.
Axim has the tools. Axim’s software development practice solves some of our clients’ most complex problems. Using our framework that enables the rapid ingestion, correlation, and display of diverse data sources at massive scale, we enable customers to normalize reporting on their terms, not based upon a manufacturer’s proprietary platform. We use our software development expertise to make our clients agile and able to take advantage of the best technology solutions on the market without inflicting massive, uncomfortable change upon internal & external customers.
If you always tell the truth, you never have to remember what you said.
We get it done. We’re resourceful, goal-oriented and completely answerable to the targets we’ve set.
We earn the right to be heard by listening with an intent to understand (not the intent to reply).
We are the enemy of the ordinary
or average. We don’t put things in boxes, we think outside of them.
Together we’re better. With collaboration and chemistry everything is possible.
We balance professionalism with personality and passion. We’re technologists but we’re also human.
One of Axim’s founders, Scott is an experienced leader of high-tech start-ups focused on R&D and Custom Engineered Solutions.
Scott has 40 years of experience in complex technology solutions engineering, including the design and manufacturing of IoT and Industrial control systems from JIT/ MRP, real-time data processing, AI-based process control, high-speed edge computing, and complex, highly-integrated, Enterprise Communications solutions. Scott holds multiple U.S. patents in Voice Recognition, Data Analytics, AI Process Control, and IoT Sensor Design.
Scott founded, structured, and managed Avaya’s Global Advanced Solutions Architecture practice, and led the successful design and deployment of Collaboration and Contact Center communications solutions to some of the largest, most complex organizations in the world - Fortune 100 companies, National & State Governments, and Non-Profit organizations alike.
Terry is responsible for Axim’s global strategic sales, revenue and marketing.
He brings a unique perspective to Axim, with executive experience both as a client and as a solutions provider. Before joining Axim in 2019, Terry was Americas GM for Professional Services at Veritas, Professional Services Area Leader for Federal & Global Accounts at Avaya, Vice President of Sales, North America at Servion, and Vice President of Merchant Services with Bank of America.
Terry graduated from The College of William and Mary with a BA in Psychology, has a Masters in Humanities from Georgetown University, undertook postgraduate Doctoral work at Kennedy Western for DBA studies, and holds advanced certifications in Digital Solutions, Executive Leadership, and Cyber Security from Cornell University and Stanford University.
With 20+ years of technology professional services and consulting experience, Peter has led Axim’s global operations functions from day one.
Peter held senior management positions at Avaya for 12 years prior to joining Axim. His last role was head of the Sports & Entertainment vertical, where he served as General Manager for the Sochi Olympics program, and negotiated a ground-breaking Avaya Stadium naming rights deal (the first cloud-enabled stadium in the MLS). Before that, Peter established and ran the EMEA program management practice, and then became Global Practice Lead for project and program management with a team of 500.
Peter’s early career included spells as a principal consultant with Arthur D. Little, Operations Director for AIG’s Warrantech subsidiary, and GM of the Experian UK outsourcing division.
Peter is a Wharton alumnus and holds a Prince2 project management certification.
As CTO, Chris leads Axim’s overall technology strategy, product roadmap, and heads our Analytics practice.
Prior to Axim, Chris managed multiple groups within Avaya’s Professional Services organization. In addition to leading teams responsible for product implementation, he directed the Advanced Solutions Architect team in Europe. Past clients include prominent global organizations in the financial, insurance, and retail sectors whose projects spanned the globe.
Chris has over 20 years of experience working within professional services organizations. His skills span the engagement lifecycle, from design, delivery, to governance of a solution while thoughtfully managing large, diverse, professional services teams.
In her role as CKO Rebecca is responsible for acquiring applicable industry data for Axim’s Enterprise Communications KnowledgeManagement initiatives, maintaining Axim’s overall Semantic Knowledge Management asset framework, and developing & managing the partnerships, methods, and platforms needed for the continued expansion of the Axim Global KnowledgeManagement infrastructure.
Prior to joining Axim Rebecca was a leader in Avaya’s Contact Center space as a Principal Consultant-Advanced Enterprise Architect, Contact Center Technical Manager, and Senior Contact Center Consultant. Earlier in her career, she spent time at Lucent and AT&T performing as Global Contact Center Trainer, Workforce Management Team Analyst, and Traffic Study Analyst.
Rebecca has over 25 years of experience delivering intelligent communications solutions that have helped companies transform their business needs and achieve marketplace advantage. She is TOGAF 9 certified and is fluent in Spanish.
Michael provides leadership and strategic direction to Axim’s Global Enterprise Consulting practice, a team of experts who are trusted advisors and thought leaders helping organizations make sense of their complex, multivendor, communications and customer contact technology.
Michael is a servant leader and contact center technologist with over twenty years of experience in Business & Technology Operations, solutions architecture, intelligent routing, data-driven IVR, and custom application development. Michael’s extensive background in customer service gives him a deep appreciation for amazing customer experiences. It is the cornerstone to how he approaches technology usage in the enterprise & contact center domains.
Michael enjoys spending time with his family, and has a passion for serving at-risk people and strengthening communities internationally.
Axim takes a four-staged approach to Enterprise Communications Transformation.
Client Appraisal
Technical, Operational & Financial Model
Vision the Transformation
Application & Data Rationalization
Build the Business Case
Directional Analysis
Vendor Benchmarking
Vendor Assessment
Vendor Negotiation
Operational Migration
Migration Planning
Application, Data & Tech Rationalization
Rigorous Validation
Operational Governance
Performance Monitoring
Continuous Cost Improvement
Satisfaction Measurement
Future-Proofing
Operational coverage
Offshore COE support
