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About us

Axim. Where operational excellence meets business upside

Axim. Where operational excellence meets business upside

Operational excellence isn’t just a business state, it’s business critical. Whether it is enterprise communications, customer experience or operational migration, Axim engineers operational excellence to cut cost and risk, and increase customer loyalty and revenues.

Our story

Axim is an international enterprise consultancy that’s driven by the commercial impact of operational excellence.

Our architects optimize, modernize and virtualize enterprise communications environments, to increase productivity, reduce effort and deliver great customer service. Our customer experience consultants help sprawling customer experience ecosystems mature
their customer delivery to increase sales, retain more customers and create business advantage.

Axim is strong on custom product development, from dashboarding and data analytics tools to efficiency and performance management platforms. We also have a custom software design capability. And, we’re heavily investing in the next generation of products and services to better operationalize the way organizations deliver to their customers.

Our capabilities

  • Large scale, multi-vendor,
    global enterprise design
  • Enterprise migration design
  • Cloud migration consulting
  • CX consultancy
  • Risk consulting
  • Process and financial risk analysis
  • Dashboarding and data analytics
  • Custom software design
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Enterprise communications

Enterprise communications cannot be average, they must be brilliant. The key is operational excellence. Axim helps you achieve it. We optimize and de-risk architectures, make cloud migrations frictionless, ensure seamless CX delivery, and increase data potency.

Axim's enterprise

communications capabilities

Legacy management

Make complex enterprise communications architectures transparent, and better manage the operational impacts of aging legacy.

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Risk management

Isolate and manage the big organizational and commercial risks of inefficient enterprise communications architectures.

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Migration design

Increase the operational impact of complex migrations with better analysis, smarter design and stronger governance.

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CX efficiency measurement

Deliver the customer experience excellence that builds loyalty, through more measurable and accountable CX management.

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Contact center business intelligence

Harness enterprise communications data to expand analytical possibility, maximize operational effectiveness and cut cost.

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Customer experience

Customers expect the simple and the wonderful in equal measure. It demands operational excellence across your entire CX delivery system. Every person, every process, every piece of technology and every point in the customer experience must be on point. That’s where Axim comes in.

How Axim better
operationalizes CX

CX efficiency measurement

Measure the operating effectiveness of your contact center CX delivery, and more efficiently deliver more profitable CX.

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CX performance management

Performance manage your customer experience operating model, end-to-end, and increase the return on CX expenditure.

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Operational migration

Axim enables you to better operationalize technology and cloud migrations. We better design and plan migrations so they are more seamless, frictionless and lower risk. We also help to consolidate siloed and fragmented migrations, to deliver operational excellence.

More effective migration

Migration design

Increase the operational impact of complex migrations with better analysis, smarter design and stronger governance.

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Cloud migration

Minimize the risks and maximize the business outcomes of cloud migrations, and optimize the operational efficiency of legacy migrations.

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Our approach

Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.

Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.

Stage 2: Migration. We design technology migrations and CX maturity programs that create the conditions for operational excellence.

Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.

Axim Lifecycle Management

lifecycle management

Navigate our 3-stage process to transform operational excellence

Advocacy

Audit and assess current state, then build recommendations and strategies to lay the grounds for improved operational excellence.

Advocacy

Business
outcome analysis

Drive compelling business outcomes through CX and Enterprise Communication operational efficiency analysis

Customer experience strategy

Focus CX operational effectiveness improvements through the lens of technology, people and processes

Enterprise architecture strategy

Capture current and target Enterprise Architecture and requirements to successfully drive Operational Migration efforts

Operational
migration design

Maintain operational business continuity during enterprise transformation events through focused design and planning

Migration deployment
and validation

The design, planning and validation process of maintaining architectural continuity for LOB's during an enterprise transformation event

Policy validation
and adherence

The design, planning and validation process of maintaining Corporate Policy adherence for LOB's during an enterprise transformation event

Continuous
optimization

Continuous performance optimization of internal and external supplied services through monitoring and governance

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