About Us | Axim Global
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About Us

Your Trusted Advisor

We Partner you Through Enterprise Communications Transformation

Axim's vendor-agnostic approach and best-in-class consulting, staffing, and custom software solutions enable our clients to get the most out of communications and customer contact technology.

Our Story

Axim is all about our clients’ success.

In today’s confusing world of suppliers, you need someone who works for you.  That someone needs to have the experience, expertise, and tools to help mitigate dependency upon any specific manufacturer or solution provider and put control of your communications technologies where it belongs - in your hands.  That someone needs to enable your organization to migrate between solutions with agility and confidence.

That someone is Axim.

Axim has the expertise.  We are experts in transforming Enterprise Communications.  Our team, which includes a unique blend of Business, Technology, Operations, and Application Specialists, has decades of experience in customer contact, communications technology, and custom application development.  Put simply, no other organization can help you make great communications technology decisions better than Axim.

Axim has the experience.  We have evaluated, designed, virtualized and rationalized hundreds of Enterprise Communications & Customer Contact Solutions for some of the largest, most complex, most demanding organizations on the planet.  Axim has experience with the leading communications & customer contact technology Solution Providers,  Manufacturers, and Resellers, which means that we can help your team select the right technology to meet your specific business and operational needs.  We are vendor agnostic - our driving purpose is to ensure your success.

Axim has the tools.  Axim’s software development practice solves some of our clients’ most complex problems.  Using our framework that enables the rapid ingestion, correlation, and display of diverse data sources at massive scale, we enable customers to normalize reporting on their terms, not based upon a manufacturer’s proprietary platform.  We use our software development expertise to make our clients agile and able to take advantage of the best technology solutions on the market without inflicting massive, uncomfortable change upon internal & external customers.

Axim’s proven approach to enterprise migration ensures that your organization makes great technology choices based upon your specific needs, mitigates the risk of operationalizing those choices, and then gets the most lifetime value out of them through experienced governance. Whether you want to maximize current investments or migrate with confidence, Axim is the trusted advisor you need.

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Our Values

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Honesty is Everything

We say it like it is, with honesty
and clarity. It’s the beauty of being independent and agnostic.

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Accountability Counts

We get it done. We’re resourceful, goal-orientated and completely answerable to the targets we’ve set.

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Listen then Act

We earn the right to be heard by listening, we listen with an intent to understand not the intent to reply.

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Constantly Raise the Bar

We are the enemy of the ordinary
or average. We don’t put things in boxes, we think outside of them.

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We not I

Together we’re better. With collaboration and chemistry everything is possible and nothing impossible.

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Enjoy It

We balance professionalism with personality and passion. We’re technologists but we’re also human.

Our Leaders

Scott Sweet
Chief Executive Officer

One of Axim’s founders, Scott is an experienced leader of high-tech start-ups focused on R&D and Custom Engineered Solutions.

Scott has 40 years of experience in complex technology solutions engineering, including the design and manufacturing of IoT and Industrial control systems from JIT/ MRP, real-time data processing, AI-based process control, high-speed edge computing, and complex, highly-integrated, Enterprise Communications solutions.  Scott holds multiple U.S. patents in Voice Recognition, Data Analytics, AI Process Control, and IoT Sensor Design.

Scott founded, structured, and managed Avaya’s Global Advanced Solutions Architecture practice, and led the successful design and deployment of Collaboration and Contact Center communications solutions to some of the largest, most complex organizations in the world - Fortune 100 companies, National & State Governments, and Non-Profit organizations alike.

Terence William Healy
Executive Vice President Global Sales and Chief Revenue Officer

Terry is responsible for Axim’s global strategic sales, revenue and marketing.

He brings a unique perspective to Axim, with executive experience both as a client and as a solutions provider.  Before joining Axim in 2019, Terry was Americas GM for Professional Services at Veritas, Professional Services Area Leader for Federal & Global Accounts at Avaya, Vice President of Sales, North America at Servion, and Vice President of Merchant Services with Bank of America.

Terry graduated from The College of William and Mary with a BA in Psychology, has a Masters in Humanities from Georgetown University, undertook postgraduate Doctoral work at Kennedy Western for DBA studies, and holds advanced certifications in Digital Solutions, Executive Leadership, and Cyber Security from Cornell University and Stanford University.

Peter Thompson
Chief Operating Officer

With 20+ years of technology professional services and consulting experience, Peter has led Axim’s global operations functions from day one.

Peter held senior management positions at Avaya for 12 years prior to joining Axim.  His last role was head of the Sports & Entertainment vertical, where he served as General Manager for the Sochi Olympics program, and negotiated a ground-breaking Avaya Stadium naming rights deal (the first cloud-enabled stadium in the MLS).  Before that, Peter established and ran the EMEA program management practice, and then became Global Practice Lead for project and program management with a team of 500.

Peter’s early career included spells as a principal consultant with Arthur D. Little, Operations Director for AIG’s Warrantech subsidiary, and GM of the Experian UK outsourcing division.

Peter is a Wharton alumnus and holds a Prince2 project management certification.

Chris Kay
Managing Director Enterprise Communications

Chris leads Axim’s Global Enterprise Consulting practice and is responsible for the delivery of communication and customer experience transformation projects.

Prior to Axim, Chris managed multiple groups within Avaya’s Professional Services organization. In addition to leading teams responsible for product implementation, he directed the Advanced Solutions Architect team in Europe. Past clients include prominent global organizations in the financial, insurance, and retail sectors whose projects spanned the globe.

Chris has over 20 years of experience working within professional services organizations. His skills span the engagement lifecycle, from design, delivery, to governance of a solution while thoughtfully managing large, diverse, professional services teams.

Rebecca Johnson
Managing Director Contact Center Analytics

Rebecca provides leadership and direction within Axim’s Global Enterprise Architecture practice. She leads the Axim team as they work with clients to align business objectives with communications strategies, gained competitive advantages, and improved efficiencies.

Prior to joining Axim Rebecca was a leader in Avaya’s Contact Center space as a Principal Consultant-Advanced Enterprise Architect, Contact Center Technical Manager, and Senior Contact Center Consultant. Earlier in her career, she spent time at Lucent and AT&T performing as Global Contact Center Trainer, Workforce Management Team Analyst, and Traffic Study Analyst.

Rebecca has over 25 years of experience delivering intelligent communications solutions that have helped companies transform their business needs and achieve marketplace advantage. She is TOGAF 9 certified and is fluent in Spanish.

Our Approach

Axim takes a four-staged approach to Enterprise Communications Transformation.

Client Appraisal
Technical, Operational & Financial Model
Vision the Transformation
Application & Data Rationalization
Build the Business Case

Directional Analysis
Vendor Benchmarking
Vendor Assessment
Vendor Negotiation

Operational Migration
Migration Planning
Application, Data & Tech Rationalization
Rigorous Validation

Operational Governance
Performance Monitoring
Continuous Cost Improvement
Satisfaction Measurement
Future-Proofing

Our Footprint

Operational coverage

Offshore COE support