CUSTOMER EXPERIENCE ANALYTICS

Powered by the Axim Analytics™ framework, Axim delivers enterprise-scale realtime and historical customer interaction insights at blazing speed.

Unleash the Power of Your Data

Axim turns complex customer interactions into valuable insights. We enable our clients to ingest and correlate real-time and historical data from multiple sources, standardize it into a consistent format that optimizes its use by AI/ML engines, and present it in vivid dashboards that give business, operations, and technology users control over how they see the data they need.

Axim Analytics™

Axim created our Axim Analytics™ framework to quickly ingest and convert large volumes of real-time and historical experience data into actionable insights. Axim Analytics standardizes data from multiple sources and creates insights that both humans and AI/ML engines can convert to improved customer experience, operational efficiency, reduced cost of operations, and competitive advantage. 

Axim Analytics™ is :

Contact Data Analytics

Historical Reporting for Contact Center Operations Professionals

Contact Data Analytics™ is a SaaS reporting service that converts your contact center historical data feeds into customizable, expert-curated reports built specifically for contact center operations & workforce management professionals.

Built on the powerful Axim Analytics™ framework, Contact Data Analytics™ ingests historical customer journey feeds from leading contact center platforms, and converts them into the essential reports Workforce Management professionals require to operate their Customer Contact center.  Contact Data Analytics™ provides cradle-to-grave reporting of customer interactions via preconfigured reporting about repeat callers, transfers, conferences, abandons, overall call history, and the ability to create custom-filtered reports to draw out specific insights.

Contact Data Analytics™ is available directly from Axim, through our partners, and on the AWS Marketplace.

AVAILABLE ON THE AWS MARKETPLACE

Contact Data Analytics is Now Available on the AWS Marketplace! Monthly, Annual, and Multiyear Subscription options Fixed Public Offers and Fully Customizable Private Offers

Contact Data View

Contact Center Operations Reporting Made Simple

Contact Data View™ is a web-based reporting subscription service that delivers the critical information contact center leaders require.  Enable your contact center supervisors, managers, directors, and operations leaders to create customized read-only dashboards showing the information that they require to be effective.

Contact Data View™ increases the productivity of contact center operations by providing roles-based access to customizable views and expert-curated reports that deliver real-time and historical statistics without enabling changes to skills or queues, and reduces operations costs by eliminating the need for custom reports, expert analytics resources, or reporting SMEs.

Bespoke Analytics & Dashboards

Custom Enterprise reporting projects

We use our Axim Analytics™ framework to help clients ingest data from their customer experience systems, and create custom views and dashboards that provide critical real-time and historical data at enterprise-scale and speed.  

We extract data from nearly any source via software connectors, transform it in flight, display it exactly as our clients need to see it. We provide real-time and historical insights to diverse groups of stakeholders, standardize multiple data feeds into an ML/AI-ready format, and give our clients the insights they need to consistently provide great customer experiences.

Fortune 100 US Health Insurance Firm

Working with a Fortune 50 insurance firm, Axim simplified visibility into customer contact operations by consolidating real-time and historical reporting across 30k+ agents and 10 separate reporting platforms into a single set of configurable, powerful dashboards.

Multinational Business Process Outsourcer
Axim partnered with a leading Business Process Outsourcer to give its customers transparency & real-time visibility into the performance of agents acting on their behalf.

Contact us for more information, or to discuss how Axim Analytics can help you solve your biggest analytics & reporting challenges.

Turning Experience into Insight

Today’s Customer Contact platforms & services create a vast amount of data, but require expertise in data science to convert historical, real-time, and line of business data streams from multiple sources into context-specific insights that an organization can use to provide the kind of consistent experience and business results that customers demand.

Axim’s Contact Data Dashboard™ collects data from a range of different contact center data sources at massive scale, normalizes this data to the specific needs of your organization, and presents it in visually stunning, context-specific dashboards that enable a diverse group of users to extract the value and insights needed to be successful in their roles.

Powered by the patent-pending Axim Analytics™ Framework, Contact Data Dashboard delivers enterprise scale and speed in the cloud of your choice.

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How Axim's Contact Data Dashboard™ delivers the Insights you need

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Contact Data Dashboard™ effectively ingests data from a wide range of sources and provides you with the ability to create the custom dashboard you need.

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Contact Data Dashboard™ uses Axim’s unique technology that normalizes multiple Customer Contact data sources into a single uniform taxonomy, allowing you to combine real-time and historical data in your dashboards.

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Axim Contact Data Dashboard™ can be extended with with Axim's Contact Data View™ and Contact Data Analytics™ into a total solution.

Enabled by Axim Analytics

Contact Data Dashboard™ is enabled by Axim Analytics, Axim’s patent-pending data analytics and AI framework. Axim Analytics™ combines flexible software connectors, in-flight transformation of data, and extensibility to a wide variety of Business Intelligence tools and presentation layers to deliver context-driven business insights with unmatched performance and scale.

Benefits

Simple Custom Dashboards

Contact Data Dashboard™ is web-based and provides you with a modern window into your contact center operation.

Complete Insight

Contact Data Dashboard™ ingests data from multiple data feeds and combines them all seamlessly into a single dashboard.

The Information you Need

Contact Data Dashboard's™ configurable dashboards allow you to ensure that you get real-time insight into the information that YOU need for your operation.

A Portfolio of Solutions

Contact Data Dashboard™ is part of Axim’s family of Contact Center Analytics and AI family of applications and can be extended as needed.

Architected for Tomorrow

Contact Data Dashboard™ is based upon Axim’s unique analytics platform, giving you the confidence that your investment is future proof.

Further Enhance Contact Data Dashboard™

Axim offers a range of solutions to extract even more value from Contact Data Dashboard™.

A vendor-agnostic architectural platform that baselines the current enterprise communications, the applications environment and 3rd party adjuncts. It provides complete visibility of enterprise architectures and centralized documentation. And it creates the knowledge to better manage aging technology and legacy.

A detailed analysis of enterprise communications architectures and the critical risks inherent within them. It enables organizations to minimize service disruption, revenue loss, customer service and delivery problems, corporate repetitional issues and reduce the operational dangers of digital transformation.

Looking to Support your Operation with Custom Dashboards?

Axim’s Contact Data Dashboard™ is a simple to deploy, powerful, and scalable dashboard solution built upon an innovative platform, Axim Analytics, that allows you to provide your teams with the insights they need.

Extend the value of Axim’s Contact Data Dashboard™ by adding Contact Data View™, Contact Data Analytics™ having Axim develop bespoke application components.