Avaya Contingency Planning and Support
Futureproof Communications for your business
We identified more than $10 million in 5-year cost savings achieved by reducing multiple technology providers, multiple carrier connections, outsourced agents and introducing new digital capabilities that increased donations by leveraging the customer’s existing digital footprint to reduce friction in the donation process.
Avaya Transformation Services
Axim’s consultants use our proven process to document:
- the current state, both the Avaya platforms and the other non-Avaya systems that are integrated into them
- future business and technical capability needs
- operations, financial and business requirements
Using this baseline we define a target future state, identify potential solution options, create actionable transformation project plans with predictable costs and ROI for each phase, and provide technical governance and tools to ensure the transformation is a success.
Avaya Operations Support
Axim’s expert architects, technicians, and consultants are have extensive experience with Avaya’s key communications and contact center platforms. We help our clients optimize these applications to ensure they deliver business value while identifying and mitigating risk. Specific platforms include Communications Manager, CC Elite, BRE, Experience Portal (and the applications that run on it), AES, CMS, and others.
Avaya Managed Services
For customers looking to maintain stability with their existing Avaya footprint while they make decisions for the future, Axim provides ITILv3 & TOGAF managed services ensure availability, transparency, and performance. We work with customers to create SLAs that provide measurable business benefit instead of the standard commitments made my most Managed Services Partners (Response time, Restoral time, RCA).
