If your contact center isn’t one of the circa 50% of cloud migrations that stall or fail that’s great news. It can be tempting to
Fresh from our blog
This year organizations will spend over $3.5bn on cloud migration but around 50% of cloud migration projects will stall or fail. Something is obviously broken.
Of the 80% of contact centers who have migrated or are planning to migrate to the cloud half of them will fail. Despite heavy investment in
Despite the heavy investment in contact center cloud migration predicted for 2019 (over $3.5bn) around half will stall or fail. There are a number of
Accelerated in part by the requirement to maintain operations across distributed workforces for the foreseeable future, organizations are changing the way that they evolve their
Part 2 – Micro-Transformation Micro-Transformations are focused enhancements to an existing solution or technology that expand, improve, or refine current capabilities. When compared to traditional, disruptive,
Organizations often make the assumption that selecting Best of Breed solutions is the right approach to providing the best possible experience for their customers, but