Project Coordinator

Project Coordinator

The Project Coordinator role provides management and support on small and third party projects. This position will be the trusted interface and work closely with internal teams and any third party providers in delivering successful engagements.

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Job Type

Full Time

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Costa Rica

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Disponibility to Travel

Not Applicable

Essential Functions

  • Coordinates internal resources and third parties/vendors for the flawless execution of projects
  • Ensures all projects are delivered on-time, within scope and within budget
  • Ensures resource availability and allocation
  • Manages changes to the project scope, project schedule and project costs using appropriate verification techniques
  • Reports and escalates to management as needed
  • Manages the relationship with the client and all stakeholders
  • Establishes and maintains relationships with third parties/vendors
  • Identifies, tracks, and manages project issues
  • Tracks project performance, specifically to analyze the successful completion of short and long-term goals
  • Meets budgetary objectives and makes adjustments to project constraints based on financial analysis
  • Manages, tracks, and reports on project billing milestone status and completion schedule as needed
  • Uses and continually develops leadership skills as needed
  • Forecasts project revenue and ensures revenue commitments to the business are met as needed

Additional Specific Duties and Responsibilities


Required Qualifications

  • 0-3 years of project management experience
  • 2+ years of experience in a professional services environment
  • Analytical, problem solving and decision-making skills
  • Knowledge and understanding of processes and procedures
  • Excellent written and oral English communications skills that are audience appropriate with appropriate style and delivery to influence audience
  •  Strong sense of accountability and ownership; understand your role and accept individual responsibility for seeing a task through to its completion (end-to-end), understand when and how to escalate, take appropriate risk (avoid unnecessary risk) and understand impact of decisions

Desired/Preferred Qualifications

  • PMI, CCMP, or ITIL or other service management certifications
  • Experience with Avaya, Cisco, Microsoft, or Genesys product lines

Supervisory Responsibility

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a hybrid professional office environment (in office and remote home working)

Work Environment


Physical Environment


Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed.

EEO Statement


Project Coordinator
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