Cloud Operational Governance | Axim Global
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Cloud Operational Governance

Maximize the Business Impact of your Contact Center Cloud

Maximize the Business Impact of your Contact Center Cloud

Axim brings strong governance to your cloud. Our AI-based performance metrics and analytics tools help you drive KPIs, optimize operational performance and better manage cloud service providers.

Cloud Operational Governance

Enterprises must constantly optimize their cloud as they expand it to meet their digital, IT, data and CX strategies. Unsurprisingly, cloud cost management and cloud governance are the top enterprise challenges when it comes to cloud*. Axim has developed an Operation Governance program to meet these big new challenges. It spans continuous cost improvement, performance monitoring, satisfaction measurement and innovation road-mapping. It helps you stay one step ahead of your vendors, your cloud strategy and your competitors.

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Benefits

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Tight Cost Control

Better monitor and reduce growing cloud costs, through financial KPI compliance and a program of continuous cost improvement.

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Continuous Improvement

Evolve your cloud to meet the constantly changing needs of your customers, employees, Lines of Business and management teams.

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Increased Effectiveness

Ensure your cloud maximizes LoB operational integrity, and, grows CX effectiveness and customer and employee satisfaction.

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Constant Transformation

Roadmap future digital, data, IT and operational strategies into your cloud, and integrate CX, Martech and vendor innovations.

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Our Approach

Cloud Financial Management

Axim ensures that vendors and the technology performance framework comply with agreed financial KPIs. We ensure the financial operating model delivers to the business case assumptions. We also monitor the project costs to minimize any cost over-runs.

Continuous Cloud Improvement

Axim implements a program of continuous improvement, driven by frequent ‘Voice of’ programs. We listen to customers, agents, supervisors, IT teams, LoBs, management and the vendors. We work this feedback into recommendations to optimize cloud delivery to meet constantly changing needs of all critical stakeholders.

Cloud Performance Governance

Axim constantly monitors cloud performance. We look at the integrity of CX, LoB operations, reporting and data. We monitor business continuity. We view the effectiveness of the omnichannel across enterprise touchpoints and digital marketing. And we assess customer, employee and LoB satisfaction. All of this is dash-boarded and reported back to you.

Future Proof Cloud Transformation

Axim understands your enterprise digital, data and IT strategies; the LoB operational and technology strategies; Vendor roadmaps; and looks outside of the enterprise to CX and Martech innovations. Then we build this into a strategy to help your cloud drive change, not be driven by it.

Bring Operational Governance to your Cloud

Axim’s governance program ensures operational success within your processes, and helps you to continually optimize service providers impact on operational business units. We also ensure your cloud stays ahead of the future.

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