Consulting

Join the leader in Enterprise Communications Technology Transformation! Axim is looking for great people to join our growing team.

 
Legacy Consulting

Clients with investments in Avaya contact center and communications find extreme value in engaging Axim’s consulting team. With deep expertise in the platforms themselves and how they integrate into leading business applications, we can help you ensure that your Avaya technology runs optimally, producing predictable ongoing value without operational risks.

Avaya platforms where Axim has specific expertise include:

Contact Center

Contact Center

Core platforms - CC Elite, Interaction Center, Oceana
Adjunct Applications – WFO, Call Recording, Agent Desktop tools
Routing Applications – Business Advocate, Best Services Routing

Self-Service

Self-Service

Experience Portal

Call Routing

Call Routing

Communications Manager (CM & Nortel CS1k derivatives), Application Enablement Services (AES), Dynamic Self Service (DSS), Business Rules Engine (BRE)

Contact Center Reporting

Contact Center Reporting

Avaya IQ & Call Management System (CMS), including custom reporting, contact history, configuration, and integration of Realtime and Historical outputs

Enterprise Consulting

Axim’s experienced Business Consultants and Enterprise Architects help our customers maximize the value of their communications and customer contact investments.

Axim’s Expert Business Consultants and Enterprise Architects have decades of experience with complex customer contact and communications technologies at a global enterprise scale. Our clients trust Axim’s team to get maximum value from their existing communications technology, plan and manage investment roadmaps that deliver predictable financial returns, identify operations and security risks, select the best-fit technologies to accomplish specific customer requirements and provide the technical expertise needed to operate with confidence.

Axim Consulting in Action – Client Examples

identify hidden risks and optimization opportunities within current communications & customer contact technologies (Leading US Health Insurance Provider)

Document business requirements, create multi-year roadmap with financially supported transformation business case (Top US Charitable Organization)of type and scrambled it to make a type book.

Evaluate current people, technology, and process to determine the right cloud strategy & options for each client (Fortune 500 US Service Provider)

Axim Consulting in Action
Client Examples

Current state/Architectural Consulting

Identify hidden risks and optimization opportunities within current communications & customer contact technologies (Leading US Health Insurance Provider).

Business Technology Consulting

Document business requirements, create multi-year roadmap with financially supported transformation business case (Top US Charitable Organization).

Cloud Strategy Advisory

Evaluate current people, technology, and process to determine the right cloud strategy & options for each client (Fortune 500 US Service Provider).