Contact Data Analytics™
Powerful Historical Interaction Reporting SaaS platform
Subscription-based cloud reporting service that converts your contact center data streams into carefully curated reports built for the operation and business user
Contact Data Analytics™ is a subscription-based cloud reporting service that converts your contact center data streams into carefully curated reports built for the operation and business user.
Built on the powerful Axim Analytics™ framework, Contact Data Analytics™ converts historical customer journey data into valuable business insights displayed in expert-curated reports. Contact Data Analytics™ works with multiple customer contact platforms and transforms historical data feeds into consolidated, expert-curated reports that provide insight on repeat callers, transfers, conferences, abandons, and overall call
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