Contact Data Dashboard™ | Axim Global
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Contact Data Dashboard™

Analyze and Action Avaya CMS Data Faster

Analyze and Action Avaya CMS Data Faster

Axim Contact Dashboard™ makes vast amounts of valuable CMS data simpler to understand and easier to analyze, reducing the time to turn information into business action.

Contact Data Dashboard™ – Effective and Easy to Use

Your CMS environment holds a vast amount of data but its ability to provide you with the custom view that you need for your operation in a modern, easy to understand and use dashboard is limited.

While Axim’s Contact Data View™ allows you to collect data from a range of different contact center data sources, perform big data analytics and visualize as actionable business and operational information, Contact Data Dashboard™ allows you to consume the same consolidated data set and visualize the specific dashboards that your organization required.

Combine Contact Data Dashboard™ with Contact Data View™ and Contact Data Stream™ into a total solution.

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Axim Contact Data Dashboard™ Provides you with the Insight you Need

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Contact Data Dashboard™
effectively ingests data from a
wide range of sources and
provides you with the ability to create the custom dashboard you need.

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Contact Data Dashboard™ uses Axim’s unique technology that normalizes all Avaya CMS data sources into a single uniform taxonomy, allowing you to combine real-time and historical data in your dashboards.

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Axim Contact Data Dashboard™ can be extended with with Contact Data View™ and Contact Data Stream™ into a total solution.

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Enabled by Optika™

Contact Data Dashboard™ is enabled by Optika™, Axim’s foundational data analytics and AI framework. It’s a powerful engine that helps you and us ingest, process and visualize data such that it can provide the required business insights. Optika™ is a unique and powerful stack that powers both our own data analytics and machine learning applications.

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Benefits

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Simple Custom Dashboards

Contact Data Dashboard™ is web-based and provides you with a modern window into your contact centre operation.

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Complete Insight

Contact Data Dashboard™ ingests data from multiple CMS data feeds and combines them all into a single dashboard transparently.

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The Information you Need

While Contact Data Dashboard™ consumes all CMS data its custom dashboards allow you to ensure that you get real-time insight into the information that YOU need for your operation.

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A Depth of Solutions

Contact Data Dashboard™ is part of Axim’s family of Contact Center Analytics and AI family of applications and can be extended as needed.

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Architected for Tomorrow

Contact Data Dashboard™ is based upon Axim’s unique Optika™ platform, giving you the confidence that your investment is future proof.

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Further Enhance Contact Data Dashboard™

Axim offers a range of solutions to extract even more value from Contact Data Dashboard™.

Legacy Appraisal

A vendor-agnostic architectural platform that baselines the current enterprise communications, the applications environment and 3rd party adjuncts. It provides complete visibility of enterprise architectures and centralized documentation. And it creates the knowledge to better manage aging technology and legacy.

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Legacy Analysis

A detailed analysis of enterprise communications architectures and the critical risks inherent within them. It enables organizations to minimize service disruption, revenue loss, customer service and delivery problems, corporate reputational issues and reduce the operational dangers of digital transformation.

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Looking to
Support your Operation with Custom Dashboards?

Axim’s Contact Data Dashboard™ is a simple to deploy yet powerful and extendible dashboarding solution built upon an innovative platform, Axim Optika™, allowing you to provide your teams with the insights they need. Axim’s Contact Data Dashboard™ is extendible by adding Contact Data View™, Contact Data Stream™ or even custom application components.

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