Contact Data Dashboard™ | Axim Global
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Contact Data Dashboard™

Analyze and Action Customer Contact Data Faster

Analyze and Action Avaya CMS Data Faster

Axim Contact Dashboard™ aggregates vast amounts of valuable customer contact data from multiple sources, making it simpler to understand, easier to analyze, reducing the time to turn insights into business action.

Turning Experience into Insight

Today's Customer Contact platforms & services create a vast amount of data, but require expertise in data science to convert historical, real-time, and line of business data streams from multiple sources into context-specific insights that an organization can use to provide the kind of consistent experience and business results that customers demand.

Axim’s Contact Data Dashboard™ collects data from a range of different contact center data sources at massive scale, normalizes this data to the specific needs of your organization, and presents it in visually stunning, context-specific dashboards that enable a diverse group of users to extract the value and insights needed to be successful in their roles.

Powered by the patent-pending Axim Analytics™ Framework, Contact Data Dashboard delivers enterprise scale and speed in the cloud of your choice.

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How Axim's Contact Data Dashboard™ delivers the Insights you need

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Contact Data Dashboard™
effectively ingests data from a
wide range of sources and
provides you with the ability to create the custom dashboard you need.

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Contact Data Dashboard™ uses Axim’s unique technology that normalizes multiple Customer Contact data sources into a single uniform taxonomy, allowing you to combine real-time and historical data in your dashboards.

3

Axim Contact Data Dashboard™ can be extended with with Axim's Contact Data View™ and Contact Data Analytics™ into a total solution.

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Enabled by Axim Analytics

Contact Data Dashboard™ is enabled by Axim Analytics, Axim’s patent-pending data analytics and AI framework. Axim Analytics™ combines flexible software connectors, in-flight transformation of data, and extensibility to a wide variety of Business Intelligence tools and presentation layers to deliver context-driven business insights with unmatched performance and scale.

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Benefits

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Simple Custom Dashboards

Contact Data Dashboard™ is web-based and provides you with a modern window into your contact center operation.

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Complete Insight

Contact Data Dashboard™ ingests data from multiple data feeds and combines them all seamlessly into a single dashboard.

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The Information you Need

Contact Data Dashboard's™ configurable dashboards allow you to ensure that you get real-time insight into the information that YOU need for your operation.

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A Portfolio of Solutions

Contact Data Dashboard™ is part of Axim’s family of Contact Center Analytics and AI family of applications and can be extended as needed.

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Architected for Tomorrow

Contact Data Dashboard™ is based upon Axim’s unique analytics platform, giving you the confidence that your investment is future proof.

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Further Enhance Contact Data Dashboard™

Axim offers a range of solutions to extract even more value from Contact Data Dashboard™.

Legacy Appraisal

A vendor-agnostic architectural platform that baselines the current enterprise communications, the applications environment and 3rd party adjuncts. It provides complete visibility of enterprise architectures and centralized documentation. And it creates the knowledge to better manage aging technology and legacy.

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Legacy Analysis

A detailed analysis of enterprise communications architectures and the critical risks inherent within them. It enables organizations to minimize service disruption, revenue loss, customer service and delivery problems, corporate reputational issues and reduce the operational dangers of digital transformation.

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Looking to
Support your Operation with Custom Dashboards?

Axim’s Contact Data Dashboard™ is a simple to deploy, powerful, and scalable dashboard solution built upon an innovative platform, Axim Analytics, that allows you to provide your teams with the insights they need.

Extend the value of Axim’s Contact Data Dashboard™ by adding Contact Data View™, Contact Data Analytics™ having Axim develop bespoke application components.

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