Contact Data Stream™ | Axim Global
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Contact Data Stream™

Axim’s API into your Contact Center Data

Axim’s API into your Contact Center Data

Your contact center(s) hold a vast amount of valuable data. Axim Contact Data Stream™ allows you to consume the consolidated data set from an API in a single uniform data taxonomy that can be ingested by upstream applications for information.

Contact Data Stream™ is an Industry First

Your contact center(s) hold a vast amount of valuable data and any optimization or transformational effort starts with data.

While Axim’s Contact Data View™ allows you to collect data from a range of different contact center data sources, perform big data analytics and visualize as actionable business and operational information, Contact Data Stream™ allows you to consume the same consolidated data set from an API in a single uniform data taxonomy that can be ingested by upstream applications for information.

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Axim Contact Data Stream™ Frees your Contact Center Data

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Axim Contact Data Stream™ can help power 3rd party analytics and machine learning by providing a single interface to query.

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Axim Contact Data Stream™ allows you to consume real-time data and event streams.

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Contact Data Stream™ effectively ingests data from a wide range of sources and provides you with a single API that you can access that data from.

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Contact Data Stream™ normalizes data into a single uniform taxonomy. Irrespective of vendor or data stream, Contact Data Stream™ provides access to a uniform data model.

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Enabled by Optika™

Contact Data Stream™ is enabled by Optika™, Axim’s foundational data analytics and AI framework. It’s a powerful engine that helps you and us ingest, process and visualize data such that it can provide the required business insights. Optika™ is a unique and powerful stack that powers both our own data analytics and machine learning applications.

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Benefits

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Simple Access to Multiple Data Sources

Contact Data Stream™ ingests data from multiple sources while providing you with a single API to query.

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Access Historical and Real-Time Data

Contact Data Stream™ provides you access to both real-time streams as well as historical data.

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Consolidate and Unify Data Streams

Contact Data Stream™ is unique in that it does all the heavy lifting for you, consolidating and unifying the data stream.

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Integrate Analytics and AI Applications

Contact Data Stream™’s ability to provide in a unified view of the data which is ideal for ingesting data into 3rd party analytics or machine learning applications.

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Complements Contact Data View™

Contact Data View™ which is the Axim analytics and visualization platform builds upon the same technology and data and is an excellent complementary solution.

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Further Enhance Contact Data Stream™

Axim offers a range of solutions to extract even more value from Contact Data Stream™.

Legacy Appraisal

A vendor-agnostic architectural platform that baselines the current enterprise communications, the applications environment and 3rd party adjuncts. It provides complete visibility of enterprise architectures and centralized documentation. And it creates the knowledge to better manage aging technology and legacy.

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Legacy Analysis

A detailed analysis of enterprise communications architectures and the critical risks inherent within them. It enables organizations to minimize service disruption, revenue loss, customer service and delivery problems, corporate reputational issues and reduce the operational dangers of digital transformation.

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Looking to Turn Data into Insights?

Axim’s Contact Data View™ is a simple to deploy, cloud-based data analytics solution that allows you to analyze and monitor your contact centers from a single pane of glass, accessible from anywhere, anytime from a browser. Axim’s Contact Data Stream™ exposes the same data in a normalized multivendor data taxonomy through an API, providing an industry first and unique offering.

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