It starts with the right technical scoping. Our team identifies all functional components, the critical integrations and the business needs the solution must serve. This informs the functional matrix.
Axim has a range of support services spanning software development to subject matter experts. Bespoke not off the shelf, they can be customized to your operational requirements.
We can develop custom products tailored to your data analytics needs that harness AI, predictive and machine learning. Our custom software design capability includes web applications and interfaces, mobile and integrations. Our consultants can engineer the most effective RFPs. Whilst our professional services team can help you better outsource and resource big enterprise communications and customer experience initiatives.
Our custom services
Custom software development is no longer just one option, it’s fast becoming critical for organizations to solve a particular set of requirements. Today’s custom software products have to create greater levels of efficiency in service delivery. Tomorrow’s custom software must enable ChatBots, harness AI, leverage progressive web apps and live within PaaS environments. Axim can provide the answer.
Axim’s teams can coordinate your entire RFP process from start to finish. We will partner with you to scope the brief, write the RFP to meet all your standards, identify a candidate list of suppliers, review and consult on the responses and shortlist potential partners, coordinate the pitch, develop scoring criteria and provide independent advice during the selection process.
Rapid technical change, accelerating digital transformation and leaner business operating models are creating a perfect storm. More organizations are seeing their workforce structures as a roadblock to success, because they don’t have specialist skill sets on tap. Axim can provide the subject matter experts you need, when you need them and for as long as you need them, on-site, nearshore or offshore.
Whether it’s the commercial or the government sector, every professional Axim places with a customer has access to our entire network of consultants that span enterprise communications, customer experience and digital transformation – as well as a ton of proprietary delivery tools. Here is a selection of our solutions and products:
Make complex enterprise communications architectures transparent, and better manage the operational impacts of aging legacy.
Isolate and manage the big organizational and commercial risks of inefficient enterprise communications architectures.
Increase the operational impact of complex migrations with better analysis,
smarter design and stronger governance.
Harness enterprise communications data to expand analytical possibility, maximize operational effectiveness and cut cost.
Measure the operating effectiveness of your contact center CX delivery, and more efficiently deliver more profitable CX.
Performance manage your customer experience operating model, end-to-end, and increase the return on CX expenditure.
Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.
Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.
Stage 2: Migration. We design technology migrations and CX maturity programs that create the conditions for operational excellence.
Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.
Axim Lifecycle Management