CUSTOMER EXPERIENCE ANALYTICS
Powered by the Axim Analytics™ framework, Axim delivers enterprise-scale realtime and historical customer interaction insights at blazing speed.
Historical Reporting for Contact Center Operations Professionals
Contact Data Analytics™ is a SaaS reporting service that converts your contact center historical data feeds into customizable, expert-curated reports built specifically for contact center operations & workforce management professionals.
Built on the powerful Axim Analytics™ framework, Contact Data Analytics™ ingests historical customer journey feeds from leading contact center platforms, and converts them into the essential reports Workforce Management professionals require to operate their Customer Contact center. Contact Data Analytics™ provides cradle-to-grave reporting of customer interactions via preconfigured reporting about repeat callers, transfers, conferences, abandons, overall call history, and the ability to create custom-filtered reports to draw out specific insights.
Contact Data Analytics™ is available directly from Axim, through our partners, and on the AWS Marketplace.
Contact us to schedule a demo, or to discuss how Axim Analytics can help you solve your biggest analytics & reporting challenges.
"*" indicates required fields