CUSTOMER EXPERIENCE ANALYTICS

Powered by the Axim Analytics™ framework, Axim delivers enterprise-scale realtime and historical customer interaction insights at blazing speed.

Contact Data Analytics

Historical Reporting for Contact Center Operations Professionals

Contact Data Analytics™ is a SaaS reporting service that converts your contact center historical data feeds into customizable, expert-curated reports built specifically for contact center operations & workforce management professionals.

Built on the powerful Axim Analytics™ framework, Contact Data Analytics™ ingests historical customer journey feeds from leading contact center platforms, and converts them into the essential reports Workforce Management professionals require to operate their Customer Contact center.  Contact Data Analytics™ provides cradle-to-grave reporting of customer interactions via preconfigured reporting about repeat callers, transfers, conferences, abandons, overall call history, and the ability to create custom-filtered reports to draw out specific insights.

Contact Data Analytics™ is available directly from Axim, through our partners, and on the AWS Marketplace.

AVAILABLE ON THE AWS MARKETPLACE

Contact Data Analytics is Now Available on the AWS Marketplace! Monthly, Annual, and Multiyear Subscription options Fixed Public Offers and Fully Customizable Private Offers

Contact us to schedule a demo, or to discuss how Axim Analytics can help you solve your biggest analytics & reporting challenges.

"*" indicates required fields

Name*
This field is for validation purposes and should be left unchanged.