Customer experience | Axim Global
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Customer experience

Customer experience

Customers expect the simple and the wonderful in equal measure. It demands operational excellence across your entire CX delivery system. Every person, every process, every piece of technology and every point in the customer experience must be on point. That’s where Axim comes in.

How Axim better
operationalizes CX

CX efficiency measurement

Measure the operating effectiveness of your contact center CX delivery, and more efficiently deliver more profitable CX.

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CX performance management

Performance manage your customer experience operating model, end-to-end, and increase the return on CX expenditure.

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Axim’s Lifecycle
Management process

Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.

Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.

Stage 2: Migration. We design technology migrations and CX maturity programs that create the conditions for operational excellence.

Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.

Axim Lifecycle Management

lifecycle management
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