CX Assessment | Axim Global
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CX Assessment

Streamline Customer Experience Management

Streamline Customer Experience Management

To better manage your customer experience you need to see CX management through your people’s eyes. Axim’s CX Evaluata™ platform enables you to assess your CX capability throughout the organization.

A Platform for Better Customer Experience

CX Evaluata™ is a web enabled business tool that helps you improve your CX management.

Simply rate CX priorities and assess your CX capabilities. Then algorithms harness a bank of CX insight and intelligence: the strategies of CX leaders; CX maturity life cycles and the DNA of great customer experience.

An immediate report headlines your big CX challenges and how to approach them. CX Evaluata™ highlights your major CX capability strengths and shortfalls and some potential organization-wide fixes. It outlines your CX maturity gaps, where to mature faster, and your CX management focus and priorities.

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Take the Complexity out of CX Management

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Rate your CX priorities and assess CX capabilities in less than 10 minutes.

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Algorithms harness a bank of competitive CX intelligence and insights.

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A customized report details the key CX priorities, where to mature CX, key CX capabilities and better CX strategies.

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Strengthen CX management and deliver new CX strategies, better operationalize CX and strengthen
CX governance.

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Continually audit to optimize the operational impact of CX strategy, plans and programs.

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Enabled by Optika™

Evaluata™ is enabled by Optika™, Axim’s foundational data analytics and AI framework. It’s a powerful engine that helps you and us ingest, process and visualize data such that it can provide the required business insights. Optika™ is a unique and powerful stack that powers both our own data analytics and machine learning applications.

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Benefits

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Enhanced CX Delivery

See how your organization can better operationalize CX and enhance your customer delivery.

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Improve CX Capability

Identify where CX capabilities are strong & short-falling, and see approaches to improve CX operating effectiveness.

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Clear CX Focus

Gain an independent perspective from CX consultants on your real CX priorities, and new thinking on how to achieve them.

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New CX Thinking

Understand the strategies, programs and plans of the CX leaders, and see how they could reshape your CX strategy.

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Targeted CX Transformation

Baseline your CX maturity, where it is most and least mature, and recognize where your CX most needs to mature.

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Fact Sheet

Streamline Customer Experience Management

The more customer-centric businesses become, the more complex their CX ecosystems become. Great experiences are driven by great CX management, not customer management.

Download a Fact sheet