CX Online Governance™ | Axim Global
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CX Online Governance™

Ensuring a Uniform and Quality Customer Experience

Ensuring a Uniform and Quality Customer Experience

Your products and brand are unique, and you want to maintain a consistent image and customer experience throughout your global distribution channels. With 60% of customers researching products and services online and 50% or more stating clearly that a bad web experience will affect their view of your offering, you want to ensure that the customer experience remains consistent.

CX Online Governance™ Provides Effective Insight into your Customer Experience

Your products and brand are unique, and you want to maintain a consistent image and customer experience throughout your global distribution channels.

Moreover, you want to ensure you extract maximum value and customers have a uniform experience and pricing around your products.

With 60% of customers researching products and services online and 50% or more stating clearly that a bad web experience will affect their view of your offering, you want to ensure that the customer experience remains consistent.

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Axim CX Online Governance™ Provides Transparency

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Online monitoring - Scanning
prices and providing insight into distribution channels, observing sentiment, tracking the key
CX dimensions and following your competition, in near real-time to provide benchmarking.

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Active CX management – Utilizes dashboarding and analytics to
enable better retail compliance, online experience, revenue and margin improvement, brand protection and asset management.

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Ongoing optimization - Customer insights help you shape your online experience and content. Solid facts and data support insight and informed business decisions. Gathering the data to inform these decisions, however, requires effective data gathering which Axim CX Online Governance™ provides you with.

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Enabled by Optika™

CX Online Governance™ is enabled by Optika™, Axim’s foundational data analytics and AI framework. It’s a powerful engine that helps you and us ingest, process and visualize data such that it can provide the required business insights. Optika™ is a unique and powerful stack that powers both our own data analytics and machine learning applications.

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Benefits

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Effective Channel Monitoring

CX Online Governance™ helps you monitor your distribution and retail channels effectively.

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CX Online Governance™ Provides Transparency

CX Online Governance™ provides you with the transparency you need in near real-time, allowing you to understand exactly what is happening where and when.

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Support Active CX Management

CX Online Governance™ enables you to pro-actively ensure your customer experience by providing you with the tools and information required.

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Continually Optimize Online Experiences

CX Online Governance™’s insights enable you to continually optimize.

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Customer Stories

How Axim’s CX Online Governance helped Sennheiser beat the online counterfeit and grey market.

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