No thanks
Axim brings strong governance to CX execution in the contact center. Our AI-based performance metrics and analytics tools help you drive KPIs, optimize operational performance and better manage your CX delivery.
Enterprises must constantly optimize technology and business processes as they align their digital, IT, data and CX strategies. Axim has developed an Operational Governance program to meet these challenges. It spans continuous cost improvement, performance monitoring, satisfaction measurement and CX optimization programs. It helps you maximise your delivery of CX in the contact center and stay one step ahead of your competitors.
Baseline then monitor the changes in the organization’s CX maturity to prioritize initiatives that deliver the most impact and track how they improve CX.
Evolve your contact center operations to meet the constantly changing needs of your customers, employees, and management teams.
Ensure your contact center optimizes its use of technology to grow CX effectiveness and customer and employee satisfaction.
Roadmap future digital, data, IT and operational strategies into your contact center, and integrate Martech and vendor innovations to maximise CX return.
Axim implements a program of continuous improvement, driven by frequent ‘Voice of’ programs. We listen to customers, agents, supervisors, IT teams and management. We work this feedback into recommendations to optimize how the contact center delivers CX to meet constantly changing needs of all critical stakeholders.
Axim helps you maximise the technology you have today, as well as looking at what features and functionality what would bring benefit in the future. We look at the integrity of CX delivery, LoB operations, reporting and data. We review business continuity and we examine the effectiveness of the omnichannel across enterprise touchpoints and digital marketing. And we assess customer, employee and LoB satisfaction.
Axim understands your enterprise digital, data and IT strategies; the LoB operational and technology strategies; Vendor roadmaps; and looks outside of the enterprise to CX and Martech innovations. Then we build this into a strategy to help you drive CX change in the contact center, not be driven by it.
Axim’s Governance program ensures operational success and helps you to continually optimize technology and processes to impact CX within operational business units. We also ensure your CX stays ahead of the future.
Talk to us
