CX performance management | Axim Global
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CX performance management

$6bn is spent globally on CX management, yet $62bn is lost to poor customer service*

$62bn is being lost globally to poor customer service*

Organizations are spending $millions on CX, yet losing out to poor CX. Why? CX sprawl is creating operational underperformance and sub-standard CX delivery. Organizations must better performance manage their CX operational delivery and CX View™ could be the answer.

*Touchpoint and New Voice Media

*New Voice Media

CX View™

CX View™ is a customer experience performance management platform, it helps turn inefficient CX ecosystems into operationally efficient CX delivery.

Axim audits your CX structures and enterprise-wide CX initiatives. A Voice of the Environment study measures your organization’s CX capabilities through your people’s eyes. Then our analysts apply industry performance benchmarks to identify where your CX ecosystem performs or underperforms.

This information is streamed to a CX performance dashboard. You get a full picture of your CX operational performance across the entire enterprise CX ecosystem. Then Axim’s consultants outline strategies to better performance manage your CX ecosystem. CX View™ is repeated quarterly, so you can measure the operational improvement in your CX delivery.

Download a
CX View™ fact sheet
Download fact sheet

The benefits


Visibility of CX across
the enterprise

A full picture on all CX structures and initiatives across all departments and levels, in one place.


Baseline operational
CX performance

Clarity of operational performance and effectiveness at all levels and departments, benchmarked against strong industry performers.


More effective CX performance management

Identify where operationally your CX underperforms, see where to target performance gains, and measure continual improvement.


Uplift critical CX metrics and measures

Identify operational performance areas that will improve CSAT, advocacy, service quality, and, reduce customer effort.


Boost employee engagement

Understand the big challenges that employees face and enable them to improve their performance and your CX delivery.


Improve customer interactions and cut costs

Focus on the areas where better CX delivery will impact sales and retention most.


Axim offers a series of add-ins to customize CX View™ to your organization’s specific needs.

Cost benefit analysis

A cost and benefit modeling process that makes the business case for the CX View™ recommendations, by modeling cost savings, efficiency gains, sales uplift, retention gains, CX costs/gains and outage impacts.

Enterprise Communications Audit™

A vendor platform-agnostic architectural consultancy that baselines current enterprise communications and application environment, and 3rd party adjuncts. It provides complete visibility of enterprise architectures and centralized documentation. And it creates the knowledge to better manage aging technology and legacy, and more effectively integrate, consolidate and transform.

Learn more

Enterprise Sustainability Assessment™

A risk assessment of enterprise communications architectures. It enables stronger risk management of enterprise communications architectures. Organizations can minimize service disruption, revenue loss, CX risks, corporate reputational issues and the operational dangers of digital transformation.

Learn more

Enterprise Communication Migration Design™

Architectural, best in class, strategic migration design and multi-phased planning. It enables high impact, lower risk enterprise communications. Organizations can migrate faster and more cost effectively, mitigate business disruption and inefficiencies, reduce complexity and increase security and future-proof their CX.

Learn more

Axim’s Lifecycle
Management process

Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.

Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.

Stage 2: Migration. We design operational migrations and CX maturity programs that create the conditions for operational excellence.

Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.

Axim Lifecycle Management

lifecycle management
Learn more

Latest thinking

5 ways to strengthen your contact center customer experience

Being responsive to customer needs is no longer enough. Over half your customers have even higher expectations than they did a year ago - so if your CX hasn’t moved on in the last 12 months you’re already sub-standard in their eyes. How do you build a more effective contact center experience?

Read our eGuide

Talk to us

Discover more about Axim, our services and products. For any product support queries contact our Support team.