CX performance management
$6bn is spent globally on CX management, yet $62bn is lost to poor customer service*
$62bn is being lost globally to poor customer service*
Organizations are spending $millions on CX, yet losing out to poor CX. Why? CX sprawl is creating operational underperformance and sub-standard CX delivery. Organizations must better performance manage their CX operational delivery and CX View™ could be the answer.
*Touchpoint and New Voice Media
*New Voice Media