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Aging enterprise legacy technologies create massive operational risk, yet many organizations cannot quantify it. An Enterprise Sustainability Assessment™ could be the answer.
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*Call Centre Helper
An Enterprise Sustainability Assessment™ (ESA™) de-risks your enterprise communication architecture.
Delivered by the industry’s most experienced architects it is built around a simple principle: effective risk management only happens with total visibility of the current state. They build an up-to-date picture of your enterprise architecture estate and product lifecycles. Then they identify the big organizational risks, and the potential impacts on service disruption, business continuity, disaster recovery and customer experience.
The result? A recommendation on how to manage immediate risks, and the longer term risks inherent in consolidation, migration to new environments or platforms, and Digital Transformation strategies.
See current state geographic, architecture and trunking and data network topology.
Better manage end-of-life, aging legacy and at-risk technologies.
Minimize service disruption and optimize business continuity and disaster recovery.
Better plan consolidation, Digital Transformation and Cloud migration strategies.
Enable better customer service and better user experiences.
Vendor and platform agnostic consultants who draw on hundreds of years of large-scale enterprise design experience.
Read how the total visibility of an enterprise architecture helped a leading real estate software applications business realize $millions in risk avoidance and business efficiencies.
Axim offers a series of services and products to customize an ESA™ to your organization’s specific needs.
A tool to measure the operating effectiveness of contact center CX delivery. A CCXA™ benchmarks efficiency, identifies major inefficiencies and recommends operational improvements to uplift CX.
Contact Data View™ is a management information and reporting tool that increases the business value of your Avaya CMS data. It unlocks the valuable business insight held in your CMS that is a challenge to uncover without a PhD in analytics or a CMS database specialist. CD View™ combines both historical and real-time data from Avaya CMS to provide simpler to access and consume reports that have been curated by experts for contact center operations and business management.
Contact Data Stream™ effectively ingests data from a wide range of sources and provides you a single API that you can access that data from. It normalizes data into a single uniform taxonomy. Irrespective of vendor or data stream, Contact Data Stream™ provides access to a uniform data model. Contact Data Stream™ can help power 3rd party analytics and machine learning by providing a single interface to query. It also allows you to consume real-time data and event streams.
This simple 10 step guide will help you manage technologies that are no longer supported, add new capabilities to aging solutions, and make legacy work harder for your customers, agents and business.
Axim’s brings the industries most experienced architects to analyze and risk-profile your enterprise architecture estate and product lifecycles. It will help you manage immediate risks, and the longer-term risks inherent in consolidation, migration to new environments or platforms, and Digital Transformation strategies.
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