Legacy Appraisal | Axim Global
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Legacy Appraisal

80% of Customer Service Systems aren’t Fit for the Future*

80% of Customer Service Systems aren’t Fit for the Future*

Big decisions are being made about Enterprise Communications. It requires full knowledge of the current state architecture that too many enterprises just don’t have. An Enterprise Communications Audit™ could be the answer.

*Dimension Data

*Dimension Data

Enterprise Communications Audit™

An Enterprise Communications Audit (ECA™) brings complete transparency to sprawling and fragmented enterprise architectures.

How? It audits your enterprise’s current state environment. Vendor platform-agnostic and certified TOGAF® professionals audit and baseline the current enterprise communications and application environment and third-party technologies. This is analyzed and the complete architecture detailed. It includes an Enterprise Overview, Enterprise Logical Application Diagram Sets of the current state, an ECA™ Inventory Workbook; and an ECA™ Summarization Report.

The result: complete visibility of the enterprise architecture and centralized documentation. And the knowledge to better manage aging legacy, and more effectively integrate, migrate, consolidate or transform.

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Download an ECA™ Fact Sheet
Download Fact Sheet

Benefits

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Complete Visibility and Centralized Documentation

The visibility and knowledge to make better informed, more intelligent decisions.

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Better Management of Aging Technology

Know what’s nearing end-of-life or end-of-service and better manage and mitigate the risk.

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Optimization
of Legacy

Make the most of the deployed technology for better enterprise communications.

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More Effective Strategies

Better migrate, consolidate and transform the current state now and in the future.

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Reduce Exposure to Risk

Find and plug the gaps before they turn into major problems for the Contact Center, its Agents or its Customers.

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Independent Advice

Vendor and platform agnostic Consultants who draw on hundreds of years of large-scale enterprise design experience.

Customer Stories

How a world leading medical and research company gained the knowledge to consolidate their legacy technology, reduce their risk exposure and more effectively manage their complete environment.

Read the Full Story

Customization

Axim offers a series of services and products to customize an ECA™ to your organization’s specific needs.

CX Analysis

A tool to measure the operating effectiveness of contact center CX delivery. A CCXA™ benchmarks efficiency, identifies major inefficiencies and recommends operational improvements to uplift CX.

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Contact Data View™

Contact Data View™ is a management information and reporting tool that increases the business value of your Avaya CMS data. It unlocks the valuable business insight held in your CMS that is a challenge to uncover without a PhD in analytics or a CMS database specialist. CD View™ combines both historical and real-time data from Avaya CMS to provide simpler to access and consume reports that have been curated by experts for contact center operations and business management.

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Contact Data Stream™

Contact Data Stream™ effectively ingests data from a wide range of sources and provides you a single API that you can access that data from. It normalizes data into a single uniform taxonomy. Irrespective of vendor or data stream, Contact Data Stream™ provides access to a uniform data model. Contact Data Stream™ can help power 3rd party analytics and machine learning by providing a single interface to query. It also allows you to consume real-time data and event streams.

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Thought Leadership

10 Step Guide to Better Managing the Risks of Aging and End-of-Life Contact Center Technology

This simple 10 step guide will help you manage technologies that are no longer supported, add new capabilities to aging solutions, and make legacy work harder for your customers, agents and business.

Read our eGuide

Looking to Better Manage Aging Legacy?

Axim’s vendor platform-agnostic and TOGAF® certified Enterprise Architects will bring complete visibility of the enterprise architecture and centralized documentation. It will give you the knowledge to better manage aging legacy, and more effectively integrate, migrate, consolidate or transform.

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