Legacy management | Axim Global
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Legacy management

80% of contact center’s customer service systems aren’t fit for the future*

80% of contact center’s customer service systems aren’t fit for the future*

Big decisions are being made about enterprise communications. It requires full knowledge of the current state architecture. Without it legacy cannot be intelligently optimized or new technology efficiently integrated. An Enterprise Communications Audit™ could be the answer.

*Dimension Data

*Dimension Data

Communications Audit™

An Enterprise Communications Audit (ECA™) brings complete transparency to sprawling and fragmented enterprise architectures.

How? It audits your enterprise’s current state environment. Vendor platform-agnostic and certified TOGAF® professionals audit and baseline the current enterprise communications and application environment and third-party technologies. This is analyzed and the complete architecture detailed. It includes an enterprise overview, enterprise logical application diagram sets of the current state, an ECA™ inventory workbook; and an ECA™ summarization report.

The result: complete visibility of the enterprise architecture and centralized documentation. And the knowledge to better manage aging legacy, and more effectively integrate, migrate, consolidate or transform.

5 reasons architectures lack transparency

  • Partner and 3rd party management of the environment
  • Reduced bandwidth from reorganization or loss of critical staff
  • Inability to effectively assess environments acquired through mergers & acquisitions
  • Growth in homegrown applications sitting outside of IT’s control
  • Fragmented ecosystems of multiple applications and telephony systems
Download an ECA™ fact sheet
Download fact sheet

The benefits


Complete visibility and centralized documentation

The visibility and knowledge
to make better informed, more intelligent decisions.


Better management of
aging technology

Know what’s nearing end-of-life or end-of-service and better manage and mitigate the risk.


Optimization of legacy

Make the most of the deployed technology for better enterprise communications.


More effective strategies

Better migrate, consolidate and transform the current state now
and in the future.


Reduce exposure to risk

Find and plug the gaps before
they turn into major problems for the contact center, its agents or its customers.


Independent advice

Vendor and platform agnostic consultants who draw on hundreds of years of large-scale enterprise design experience.

Customer story

How a world leading medical and research company gained the knowledge to consolidate their legacy technology, reduce their risk exposure and more effectively manage their complete environment.

Download the story


Axim offers a series of add-ins to customize an ECA™ to your organization’s specific needs.

Detailed Virtualization Baseline™

A current state high level overview depicting customer’s virtualized model. It includes Virtual Machine, VM OS, VM Host Name, Cluster Name, ESXi Host. Additional supplement to current state enterprise overview.

Traffic Performance Assessment™

An ability to architect best in class, more efficient traffic and performance capacity management: to support high volume peaks, upgrades, migrations, consolidations and acquisitions.

Contact Center Experience Assessment™

A tool to measure the operating effectiveness of contact center CX delivery. A CCXA™ benchmarks efficiency, identifies major inefficiencies and recommends operational improvements to uplift CX.

Learn more

Axim’s Lifecycle
Management process

Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.

Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.

Stage 2: Migration. We design operational migrations and CX maturity programs that create the conditions for operational excellence.

Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.

Axim Lifecycle Management

lifecycle management
Learn more

Latest thinking

10 step guide to better managing the risks of aging and end-of-life contact center technology

This simple 10 step guide will help you manage technologies that are no longer supported, add new capabilities to aging solutions, and make legacy work harder for your customers, agents and business.

Read our eGuide

Talk to us

Discover more about Axim, our services and products. For any product support queries contact our Support team.