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Technology migrations are becoming too complex and costly. The right design and planning can massively reduce failure rates. Find out how an Enterprise Communications Migration Design™ could help.
*Vision Solutions
*Vision Solutions
An Enterprise Communications Migration Design™ (ECM™) enables high impact and lower risk enterprise communications migrations.
Vendor platform-agnostic Architects deliver best in class strategic migration design and multi-phased planning, built around best practices phased enterprise migration planning – whether it’s premise to premise, premise to hybrid cloud or cloud to cloud. Deliverables include current contact center telephony diagram sets; feasibility analysis; end state platform and application requirements; migration design and technical governance.
Axim goes beyond technical design to your enterprise’s business-critical outcomes: to mitigating the risks of migration, optimizing commercial impact, and maximizing RoI. Why? Because success or failure is determined by the right initial design and smarter planning.
Designed for quicker and more cost-effective enterprise communication migrations.
Driven to reduce business disruption and downtime and reduce future security risks.
Improve the costs of doing business, maximize RoI and reduce TCO.
Reduce complexity, increase efficiency and optimize performance.
Future-proof the continued and expanded investment in customer experience delivery.
Vendor and platform agnostic with hundreds of years of large scale enterprise design experience.
Axim offers a series of services and products to customize an ECM™ to your organization’s specific needs.
A tool to measure the operating effectiveness of contact center CX delivery. A CCXA™ benchmarks efficiency, identifies major inefficiencies and recommends operational improvements to uplift CX.
Contact Data View™ is a management information and reporting tool that increases the business value of your Avaya CMS data. It unlocks the valuable business insight held in your CMS that is a challenge to uncover without a PhD in analytics or a CMS database specialist. CD View™ combines both historical and real-time data from Avaya CMS to provide simpler to access and consume reports that have been curated by experts for contact center operations and business management.
Contact Data Stream™ effectively ingests data from a wide range of sources and provides you a single API that you can access that data from. It normalizes data into a single uniform taxonomy. Irrespective of vendor or data stream, Contact Data Stream™ provides access to a uniform data model. Contact Data Stream™ can help power 3rd party analytics and machine learning by providing a single interface to query. It also allows you to consume real-time data and event streams.
Axim’s vendor platform-agnostic Architects deliver best in class strategic migration design and multi-phased planning, built around best practices phased enterprise migration planning – and focused on business-critical outcomes: from mitigating the risks of migration, to optimizing commercial impact, and maximizing RoI.
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