Legacy Operational Governance | Axim Global
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Legacy Operational Governance

Maximize the Business Impact of your Contact Center

Maximize the Business Impact of your Contact Center

Axim brings strong governance to your contact center. Our AI-based performance metrics and analytics tools help you drive KPIs, optimize operational performance and better manage risk in existing systems.

Legacy Operational Governance

Enterprises must constantly optimize their technology as they leverage it to meet their digital, IT, data and CX strategies. Unsurprisingly, legacy management is one of the top enterprise challenges when it comes to contact centers. Axim has developed a Governance program to meet this challenge. It spans continuous cost improvement, performance monitoring, satisfaction measurement and innovation road-mapping. It helps you leverage the technology you have today to keep you one step ahead of your competitors.

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Benefits

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Tight Cost Control

Better monitor and reduce growing costs, through risk mitigation and a program of continuous cost improvement.

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Continuous Improvement

Evolve your contact center to meet the constantly changing needs of your customers, employees, Lines of Business and management teams.

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Increased Effectiveness

Ensure your contact center maximizes LoB operational integrity, and, grows CX effectiveness and customer
and employee satisfaction.

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Manage Risk

Understand the risks in legacy technology and manage it accordingly whilst balancing the need to integrate CX, Martech and vendor innovations.

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Our Approach

Legacy Management

Axim ensures that the technology lifecycle is clearly understood to identify where and when investment is required. We ensure that technology is aligned to the business operating model to deliver against this investment and help monitor the impact of it.

Continuous Improvement

Axim implements a program of continuous improvement, driven by frequent ‘Voice of’ programs. We listen to customers, agents, supervisors, IT teams, LoBs, management and the vendors. We work this feedback into recommendations to optimize legacy contact center technology.

Manage Legacy Risk

Axim understands your enterprise digital, data and IT strategies; the LoB operational and technology strategies, and looks to maximise the impact and longevity of legacy technology to provide the best return on investment. We’ll identify when the inflection point for technology change is, and not be driven by change for changes sake.

Bring Operational Governance to your Contact Center

Axim’s Governance program helps you to continually optimize the impact of your existing contact center technology investment on the operational business units that utilize it.

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