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Axim brings strong governance to your contact center. Our AI-based performance metrics and analytics tools help you drive KPIs, optimize operational performance and better manage risk in existing systems.
Enterprises must constantly optimize their technology as they leverage it to meet their digital, IT, data and CX strategies. Unsurprisingly, legacy management is one of the top enterprise challenges when it comes to contact centers. Axim has developed a Governance program to meet this challenge. It spans continuous cost improvement, performance monitoring, satisfaction measurement and innovation road-mapping. It helps you leverage the technology you have today to keep you one step ahead of your competitors.
Better monitor and reduce growing costs, through risk mitigation and a program of continuous cost improvement.
Evolve your contact center to meet the constantly changing needs of your customers, employees, Lines of Business and management teams.
Ensure your contact center maximizes LoB operational integrity, and, grows CX effectiveness and customer
and employee satisfaction.
Understand the risks in legacy technology and manage it accordingly whilst balancing the need to integrate CX, Martech and vendor innovations.
Axim understands your enterprise digital, data and IT strategies; the LoB operational and technology strategies, and looks to maximise the impact and longevity of legacy technology to provide the best return on investment. We’ll identify when the inflection point for technology change is, and not be driven by change for changes sake.
Axim’s Governance program helps you to continually optimize the impact of your existing contact center technology investment on the operational business units that utilize it.
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