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CX management

Make CX infrastructures operationally more effective.

Organizations are investing in the people, processes and platforms to transform CX. Many don’t see a return because they don’t operationalize this ecosystem efficiently. Axim makes CX infrastructure more effective and CX investment yield faster..

How better management can solve your big CX challenges.
Accelerating customer experience transformation across the enterprise.

70%+ of businesses are in a hurry to expand their CX offering. The answer isn’t to do more but to identify the priorities: Axim’s Barometa™ provides that focus.

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Understanding present CX capabilities before developing new ones.

Businesses have a multitude of CX owners, capabilities and technologies, yet they want more. Axim helps businesses better evaluate their CX posture and their critical gaps.

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Reimagining customer experience by rethinking customer journeys.

Customer journey mapping often seems more about process than customers. Axim rebalances this with experience mapping and the Voice of Experience.

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Creating a shared definition of customer experience, organization wide.

Organizations infrequently share a definition of their brand of customer experience, so it’s rarely seamless. Axim helps create the CX true north and aligns businesses around it.

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Our solutions

Axim Evaluata™

Assess

CX challenges
through employee’s
eyes

Harness

the success
strategies of
CX leaders

Progress

to a more
effective CX
delivery strategy.

Make CX investment
work harder.

Businesses spend millions on CX yet customer churn is still high and retention too low. How do you increase the return on investment? Axim’s Evaluata™ is the answer. A CX analytical tool, it assesses the big internal blocks that inhibit you delivering great CX, then it identifies how to better operationalize your CX delivery - so your CX investment works harder to increase sales and increase loyalty.

The Benefits

  • Identify the critical improvements to your CX capability.
  • See new solutions to your big customer experience challenges.
  • Bring market leading CX thinking to your CX strategy.
  • Deliver better experiences to your customers.
  • Bring greater focus to customer experience transformation.
  • Provide leadership focus.

Axim Barometa™

Evaluate

the customer’s
experience, focus
and expectations

Concentrate

CX on greatest
and fastest
impact

Accelerate

business change
and customer
advocacy

Accelerate customer experience transformation.

New customer experiences must come faster, yet transformation takes years. Barometa™ from Axim identifies CX initiatives with near-term not long-term impact. How? By assessing CX operating models, recognizing what customers see as better CX, and pinpointing the critical moments of truth in their journey. Then we identify where to better operationalize CX, outline the priority and build roadmaps to realize transformative CX faster.

The benefits

  • Better manage CX legacy.
  • Dismantle CX silos.
  • Deliver consistent CX.
  • Create a shared CX vision.
  • Identify culture changes.
  • Provide leadership focus.
  • Go beyond CSAT, NPS and CES.
  • Improve customer acquisition and retention.

How CX Governance can help you

CX capability
governance
Increase the business impact of your CX strategies, tools and technologies.
Axim Evaluata™
Axim Barometa™
Legacy
governance
Minimize the negative impact of aging and EoL legacy on your customer service.
Enterprise
Sustainability
Assessment™
Enterprise
Experience
Architecture™
Online channel
governance
Stop the internet damaging your customer experience and channel strategies.
Axim Retina™
Data risk
governance
Reduce the threats of data breaches and cyber attacks to your corporate reputation.
SentryWire

Talk to us

Discover more about Axim, our services and products.