The proliferation of corporate mandates to move to the cloud, and cloud communications technologies like CPaaS (Communication Platform as a Service), CCaaS (Customer Contact as a Service), and UCaaS (Unified Communications as a Service) have resulted in organizations abandoning legacy premises-based communications technologies and migrating to cloud offers.
Many organizations struggle to find balance between adopting cloud communications solutions (often to adhere to corporate cloud mandates) and maximizing the value of the investments they have made in traditional communications technologies. Striking this balance is critical – getting this wrong can mean failure to meet business requirements, increased operational risk, diminished customer experience, and wasted money.
How Axim Helps
Axim’s experienced team of Enterprise Architects and Business Consultants make adopting cloud communications and customer contact technologies a resounding success. We use decades of experience and deep expertise withthecommunications technology marketplace to help our clients maximize value and performance by adopting the right cloud solutions at the right time, and in the right way.
Axim’s Cloud Readiness Assessment & Cloud Advisory Services enable our clients to understand if cloud (public, private, hybrid) is a fit for their specific situation, clearly identify which CaaS/PaaS solutions address their business, technology, and operations requirements while providing the strongest ROI, and include active governance during the selection & migration process to ensure success.
Make existing investments in technology work harder. Axim’s Enterprise Consultants review existing technologies to determine whether they can be optimized to provide better results, and then perform those updates with skilled, certified technicians.
By helping to properly understand and prioritize business requirement, Axim’s Business Consultants make sure technology investments deliver business benefit – improved efficiency, reduced risk, lower operating costs, improved CX and sustainable competitive
Getting more from existing technology means an increased return on previous investments, an easier future migration to cloud, and predictable operations.
Axim’s Enterprise Roadmap & Architecture Services provide a bespoke roadmap that meets current and future needs, identifies and prioritizes business requirements, creates a migration path aligned with each client’s budget, and appetites for risk & change, and creates thorough enterprise documentation that stays current as clients continue to evolve.
It is impossible to improve what is not measured. Preserving operational visibility into the performance of technology is a key part of successfully adopting cloud capabilities and requires ingesting and correlating different sources of data to get timely insights required to compete. Axim Analytics provides a single cloud-based platform to report against a diverse set of legacy and cloud solutions, standardizing operational and performance data from multiple sources, and providing contextual real-time and historical analytics at enterprise speed and scale.
Most often the people who use new technology provide the best feedback about how to make it better. Axim’s Voice of the User Services provide timely qualitative analysis of new technology projects by the people that put it to use – internal associates, contact center agents, supervisors, partners, and line of business personnel. Identify and address issues before they threaten to derail successful adoption, easily communicate status across the organization, and collect real-time feedback on what could make experiences even better.
New technology requires new skills. Axim’s Team Extension Services give organizations flexible, predictable access to the expertise they require to derive maximum value and performance from current and new solutions alike. Our service portfolio includes Dedicated & Designated Team Augmentation, Managed Services, Platform Support, and solution-specific development and operations talent – everything needed to make a diverse and modern technology portfolio deliver its promise.
Axim builds great customer experiences using integrated solutions based upon our expertise in Enterprise Technology Consulting, Business Consulting, Enterprise Analytics, and Enterprise Team Extension services.
Contact Us today to learn how we can help you!