CUSTOMER EXPERIENCE ANALYTICS
View and analyze your real-time and historical customer interactions to inform future business decisions and improve your customers’ experiences
Analytics In Action
Enterprises around the globe have improved their contact centers, business operations and customer experience with the help of Axim’s Analytic Framework.
Current State/Architectural Consulting
Business Technology Consulting
Document business requirements, create multi-year roadmap with financially supported transformation business case (Top US Charitable Organization).
Cloud Strategy Advisory
Evaluate current people, technology, and process to determine the right cloud strategy & options for each client (Fortune 500 US Service Provider).
Use Your Data For Good
Every call, email and interaction can be used to improve your business and customer experience.
Our Axim Analytics Framework will collect data and equip your business with valuable insights to improve operations.
Axim Analytics™ is :
- Cloud-native: it’s built for use in any public or private cloud
- Fast: it transforms data in-flight for blazing speed.
- Highly scalable: it’s designed for and used by global enterprises.
Contact Center Operations Reporting Made Simple
Enable your contact center supervisors, managers and operations leaders to create customized dashboards showing useful KPI and reports.
Your Path to Improved Customer Experiences
Understanding your customers is essential for better business operations. Axim Analytics can help.
Turning Experience into Insight
Today’s Customer Contact platforms & services create a vast amount of data, but require expertise in data science to convert historical, real-time, and line of business data streams from multiple sources into context-specific insights that an organization can use to provide the kind of consistent experience and business results that customers demand.
Axim’s Contact Data Dashboard™ collects data from a range of different contact center data sources at massive scale, normalizes this data to the specific needs of your organization, and presents it in visually stunning, context-specific dashboards that enable a diverse group of users to extract the value and insights needed to be successful in their roles.
Powered by the patent-pending Axim Analytics™ Framework, Contact Data Dashboard delivers enterprise scale and speed in the cloud of your choice.
How Axim's Contact Data Dashboard™ delivers the Insights you need
Contact Data Dashboard™ effectively ingests data from a wide range of sources and provides you with the ability to create the custom dashboard you need.
Contact Data Dashboard™ uses Axim’s unique technology that normalizes multiple Customer Contact data sources into a single uniform taxonomy, allowing you to combine real-time and historical data in your dashboards.
Axim Contact Data Dashboard™ can be extended with with Axim's Contact Data View™ and Contact Data Analytics™ into a total solution.
Enabled by Axim Analytics
Contact Data Dashboard™ is enabled by Axim Analytics, Axim’s patent-pending data analytics and AI framework. Axim Analytics™ combines flexible software connectors, in-flight transformation of data, and extensibility to a wide variety of Business Intelligence tools and presentation layers to deliver context-driven business insights with unmatched performance and scale.
Benefits
Contact Data Dashboard™ is web-based and provides you with a modern window into your contact center operation.
Contact Data Dashboard™ ingests data from multiple data feeds and combines them all seamlessly into a single dashboard.
Contact Data Dashboard's™ configurable dashboards allow you to ensure that you get real-time insight into the information that YOU need for your operation.
Contact Data Dashboard™ is part of Axim’s family of Contact Center Analytics and AI family of applications and can be extended as needed.
Contact Data Dashboard™ is based upon Axim’s unique analytics platform, giving you the confidence that your investment is future proof.
Further Enhance Contact Data Dashboard™
Axim offers a range of solutions to extract even more value from Contact Data Dashboard™.
A vendor-agnostic architectural platform that baselines the current enterprise communications, the applications environment and 3rd party adjuncts. It provides complete visibility of enterprise architectures and centralized documentation. And it creates the knowledge to better manage aging technology and legacy.
A detailed analysis of enterprise communications architectures and the critical risks inherent within them. It enables organizations to minimize service disruption, revenue loss, customer service and delivery problems, corporate repetitional issues and reduce the operational dangers of digital transformation.
Looking to Support your Operation with Custom Dashboards?
Axim’s Contact Data Dashboard™ is a simple to deploy, powerful, and scalable dashboard solution built upon an innovative platform, Axim Analytics, that allows you to provide your teams with the insights they need.
Extend the value of Axim’s Contact Data Dashboard™ by adding Contact Data View™, Contact Data Analytics™ having Axim develop bespoke application components.
