No thanks
Operational excellence doesn’t happen by accident, but by detailed planning, brilliant execution and continuous optimization. It is why Axim has developed an operational excellence lifecycle management approach.
Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.
Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.
Stage 2: Migration. We design technology migrations and CX maturity programs that create the conditions for operational excellence.
Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.
Axim Lifecycle Management
Audit and assess current state, then build recommendations and strategies to lay the grounds for improved operational excellence.
Advocacy
Drive compelling business outcomes through CX and Enterprise Communication operational efficiency analysis
Focus CX operational effectiveness improvements through the lens of technology, people and processes
Capture current and target Enterprise Architecture and requirements to successfully drive Operational Migration efforts
Maintain operational business continuity during enterprise transformation events through focused design and planning
The design, planning and validation process of maintaining architectural continuity for LOB's during an enterprise transformation event
The design, planning and validation process of maintaining Corporate Policy adherence for LOB's during an enterprise transformation event
Continuous performance optimization of internal and external supplied services through monitoring and governance
Previous
Next
Previous
Next
From optimizing enterprise architecture to transforming customer experience, Axim has a heap of solutions focused at creating operational excellence. Here's a selection:
Make complex enterprise communications architectures transparent, and better manage the operational impacts of aging legacy.
Isolate and manage the big organizational and commercial risks of inefficient enterprise communications architectures.
Increase the operational impact of complex migrations with better analysis, smarter design and stronger governance.
Harness enterprise communications data to expand analytical possibility, maximize operational effectiveness and cut cost.
Measure the operating effectiveness of your contact center CX delivery, and more efficiently deliver more profitable CX.
Performance manage your customer experience operating model, end-to-end, and increase the return on CX expenditure.
