Team Extension
Flexible Access to Modern Development and Communications Technology Expertise
Modern Technologies Require Modern Skills
One of the key challenges organizations face today is having timely access to the skills required to keep pace with new technologies and deliver the modernization that creates great customer experience. Axim’s Enterprise Team Augmentation & Extension services help our clients address this challenge by providing the modern skills and certifications they require when they need them.
Team Extension
Our Enterprise Team Extension Services enable clients to create teams with diverse technology-specific skills and expertise via dedicated and designated team models. Delivered from Axim’s Center of Excellence in Costa Rica, and managed in-theater, Axim’s highly-trained, highly-effective associates employ our continuous improvement process to deliver financial value and predictable outcomes for our clients.
- Project Services (Coordination, Management)
- Development & Integration Services (Java, Python, XML, vXML, and others)
- Platform Services (AWS, GCP, Azure, Oracle, SFDC, SNOW)
- Support Services (Helpdesk, Tier 1-3)
- ITIL v4 Managed Services
- Configuration Services (Communications Technology-focused)
- Deployment Services (Twilio Flex, AWS Connect)
Global Systems Integrator
A leading IT services provider of collaboration and technology solutions trusts Axim’s Enterprise Extension Services to provide Application Support as a Service (ASaaS) to a revenue-generating customer platform
Large California University System
A leading leading California University System relies on Axim’s Zoom and phone support and management for their multi-campus cloud communication solution
To explore how Axim’s team can extend your existing capabilities and give you access to the resources today’s businesses require.
To explore how Axim’s team can extend your existing capabilities and give you access to the resources today’s businesses require.
Team Augmentation
Axim’s Team Augmentation Services provide dedicated full-time resources with the specific skills, expertise, and certifications you need to build great customer experiences. Our in-theater and nearshore resources integrate seamlessly with your existing team and work at your direction. We offer customizable engagements that bring certified expertise in a variety of modern technologies used by today’s enterprises.
US Healthcare Delivery Organization
Learn how a large regional healthcare system relies on Axim’s Enterprise Augmentation services for hard-to-find skilled technology talent.
Global Financial Company
A Fortune 100 Financial Services company trusts Axim’s Enterprise Augmentation services for the technical talent needed to deliver a critical technology project.
Nearshore Paradise
Based in the Happiest Country on Earth, our Costa Rican Center of Excellence helps Axim create some of the happiest customers on Earth.
Fully staffed by Axim full-time employees, our team delivers modern skills, industry experience, and predictable value while consistently gaining top customer satisfaction ratings.
What makes Axim’s Center of Excellence different?
- Premium Resources (selected for excellent customer interaction skills)
- Industry Experience (technically supported by Axim US/UK SMEs)
- Seamless Customer Experience – a true extension of your team
- Managed Customer and Team CSAT (5-star rated by clients)
- Professional English and Spanish proficiency
- High-Value Nearshore Model
- Fully managed, monitored and quality-controlled by Axim industry SME’s
Onshore Professional Support Services
Leaner business operating models are forcing organizations to outsource the specialist skills needed to deliver rapid technical change and accelerate digital transformation. The challenge is finding and then managing the right resource to the right outcomes. It’s a problem Axim can solve.
A Smarter Approach to Professional Support Services
Axim believes in better Professional Support Services. Every resource we place is handpicked. Enterprise Communications specialists review your brief and match the right resource to it. An in-theater manager will manage the resource and your relationship. Every resource has full access to our SMEs and all Axim’s delivery tools to maximize the project’s success. And we use CSAT to remediate immediate needs and a quarterly review to ensure project success.
Axim’s Onshore Professional Support Services Model
Axim specializes in Enterprise Communications Transformation, from cloud to legacy technology to customer experience
- Axim Resources
- Staffing Process
- Customer
- Offshore Resources
- CSAT Process
What Makes Axim Different?
Every PSS resource we place is managed by an Axim Client Manager, responsible for the project’s success.
Your PSS resource has full access to Axim’s SMEs and all our tools and processes, to better deliver your project.
Axim is focused on quality assurance. We hold every PSS resource accountable to our theater-based Delivery Standard.
We employ CSAT for immediate remediation, and we also review every PSS resource with you on a quarterly basis.
Axim’s Professional Support Services management team are experts in Enterprise Communications and PMP Certified.
Talk to us!
Offshore Professional Support Services
More and more organizations are looking to outsource specialist skills but tightly manage costs and resource. Offshore wins on cost, but onshore wins on management. Axim offers the best of offshore with the best of onshore.
A Hybrid Approach to Offshore and Onshore Professional Support Services
Axim delivers highly skilled offshore resource at the cost you need, but ensures a strong management layer to give you the control you demand.
Every resource we place is handpicked. Enterprise Communications specialists review your brief and match the right offshore resource to it. A Theater Resource Manager will manage the resource and your relationship. Every resource has full access to our SMEs and all Axim’s delivery tools to maximize the project’s success. And we use CSAT to remediate immediate needs and a quarterly review to ensure project success.
Axim’s Offshore Professional Support Services Model
Better offshore resourcing and staffing starts with a more intelligent delivery model. Axim’s model puts the emphasis on management, specialist support and customer satisfaction.
- Axim Resources
- Staffing Process
- Customer
- Offshore Resources
- CSAT Process
