Average won’t win you customers or keep them, consistently exceeding expectations will. It demands your enterprise communications and customer experience delivery are operationally excellent. Axim’s enterprise architects and CX strategists will drive your operational excellence to cut cost and risk and increase customer satisfaction.
Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.
Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.
Stage 2: Migration. We design technology migrations and CX maturity programs that create the conditions for operational excellence.
Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.
Axim Lifecycle Management
Audit and assess current state, then build recommendations and strategies to lay the grounds for improved operational excellence.
Advocacy
Drive compelling business outcomes through CX and Enterprise Communication operational efficiency analysis
Focus CX operational effectiveness improvements through the lens of technology, people and processes
Capture current and target Enterprise Architecture and requirements to successfully drive Operational Migration efforts
Maintain operational business continuity during enterprise transformation events through focused design and planning
The design, planning and validation process of maintaining architectural continuity for LOB's during an enterprise transformation event
The design, planning and validation process of maintaining Corporate Policy adherence for LOB's during an enterprise transformation event
Continuous performance optimization of internal and external supplied services through monitoring and governance
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Read our latest thinking and customer stories.
50% of your customers have a higher expectation than a year ago. It’s time to be one step ahead.
Step-change customer experience without step-changing legacy.
Technology is an enabler of better experiences not the creator.
Who could be more dangerous than any cybercriminal?
Read our latest thinking and customer stories.
Step-change customer experience without step-changing legacy.
50% of your customers have a higher expectation than a year ago. It’s time to be one step ahead.
Technology is an enabler of better experiences not the creator.
Who could be more dangerous than any cybercriminal?