Axim Global | Enterprise Operational Excellence
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Transform the
business value of
contact center
data

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Drive more
impact from
enterprise cloud
migrations

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Cut the
business risks of
aging enterprise
legacy

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Average won’t win you customers or keep them, consistently exceeding expectations will. It demands your enterprise communications and customer experience delivery are operationally excellent. Axim’s enterprise architects and CX strategists will drive your operational excellence to cut cost and risk and increase customer satisfaction.

Our approach

Axim’s three-staged approach helps embed operational excellence in enterprise communications and customer experience delivery.

Stage 1: Advocacy. We audit and assess your current state then build recommendations to improve operational excellence.

Stage 2: Migration. We design technology migrations and CX maturity programs that create the conditions for operational excellence.

Stage 3: Governance. We help build operational excellence by continuously optimizing enterprise communications and CX.

Axim Lifecycle Management

lifecycle management

Navigate our 3-stage process to transform operational excellence

Advocacy

Audit and assess current state, then build recommendations and strategies to lay the grounds for improved operational excellence.

Advocacy

Business
outcome analysis

Drive compelling business outcomes through CX and Enterprise Communication operational efficiency analysis

Customer experience strategy

Focus CX operational effectiveness improvements through the lens of technology, people and processes

Enterprise architecture strategy

Capture current and target Enterprise Architecture and requirements to successfully drive Operational Migration efforts

Operational
migration design

Maintain operational business continuity during enterprise transformation events through focused design and planning

Migration deployment
and validation

The design, planning and validation process of maintaining architectural continuity for LOB's during an enterprise transformation event

Policy validation
and adherence

The design, planning and validation process of maintaining Corporate Policy adherence for LOB's during an enterprise transformation event

Continuous
optimization

Continuous performance optimization of internal and external supplied services through monitoring and governance

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Axim today

Read our latest thinking and customer stories.

Don’t respond to your customers

50% of your customers have a higher expectation than a year ago. It’s time to be one step ahead.

Digital loves legacy

Step-change customer experience without step-changing legacy.

Are contact centers inhuman?

Technology is an enabler of better experiences not the creator.

Meet the new
cyberthreat

Who could be more dangerous than any cybercriminal?

Axim today

Read our latest thinking and customer stories.

Digital loves legacy

Step-change customer experience without step-changing legacy.

Learn more

Don’t respond to your customers

50% of your customers have a higher expectation than a year ago. It’s time to be one step ahead.

Learn more

Are contact centers inhuman?

Technology is an enabler of better experiences not the creator.

Learn more

Meet the new
cyberthreat

Who could be more dangerous than any cybercriminal?

Learn more

Talk to us

Discover more about Axim, our services and products.