BUILD GREAT CUSTOMER AND EMPLOYEE EXPERIENCES

Axim specializes in helping clients Select, Design, Deploy, Analyze, and Operate Communications Technologies and Solutions

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what we do

Experience Matters

Axim’s experience in Communication Technology is your key to creating Customer and Employee Experiences that deliver sustained competitive advantage.

Customer focused
Value oriented
Quality obsessed
People centric
Competing in today's market requires providing a seamless, frictionless customer experience across a constantly-evolving set of interaction channels. Axim enables organizations to take control of their customer experience roadmap using intelligent combinations of existing investments, CCaaS, and customizable CPaaS solutions to build on what already works and meet the growing demands of today's customers.
Maximizing Productivity and Employee Retention in today's Work From Anywhere world requires organizations to provide modern, ubiquitous, feature-rich collaboration tools that create a frictionless experience for their employees. Axim helps clients make sense of the crowded UCaaS market to choose and use the best tools to meet their specific requirements.
Cloud may make communications simple, but picking the right mix of public and private cloud options for your organization is far from easy. Axim's Business and Technical consultants start with your requirements & goals, and identify the best cloud communications strategy for your situation.
Every customer interaction generates data that can be used to optimize your customer experience...but only if you have a way to collect, standardize, and present that data to the people and systems that use it. The Axim Analytics™ framework transforms data in-flight and at true enterprise scale, standardizes it to a common set of definitions and calculations, and presents it in semantic context so that business users and AI/ML engines alike can put it to use improving your business.
What we do

We help organizations of all sizes transform their communications technology & solutions successfully

Experience Analytics

AI-Ready Realtime and Historical Customer Contact reporting at Enterprise Scale and Speed

Experience Analytics

Contact Data Analytics and Custom Projects, powered by the Axim Analytics™ framework.
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Team Extension

Today's technologies and solutions require specialized skills. Axim gives clients tailored access to the talent they need to succeed.

Team Extension

Leverage Axim's Nearshore Center of Excellence and Certified staff in the operating model that fits your business & financial needs.
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Experience Consulting

Axim's Expert Consultants and Enterprise Architects ensure that current and future communications technologies provide lifetime value and financial return.

Experience Consulting

Whether you want to optimize & de-risk current technologies or select & deploy new technologies, Axim's Consulting practice has the expertise and experience you need.
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Strategic Technology Partners

Two business professionals working in a room of servers

Enterprise Experience that Delivers Results

Axim is the Enterprise Communications expert in your corner. We provide the process, tools, and management framework to help you navigate vendor confusion, manage complexity and risk, and better cost control Enterprise-class managed hosted, and cloud-based solutions. 

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Axim by the Numbers

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Passion is what drives us

Helping make & implement great communications technology decisions

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Fresh from our blog

From partnerships to people, processes and more -- Axim’s Nearshore Operations stands out from the rest in many ways.

What Makes Axim Nearshore Operations Different?

One of the fastest growing parts of Axim’s business is our Nearshore Center in Costa Rica. Since starting out three years ago our center has grown over four times its original size (with more growth already contracted in 2023), and our customers consistently reward us with glowing reviews and expanding contracts.

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Our Mission

To help organizations choose and use communications solutions that deliver their definition of success.

Axim is a vendor-agnostic consultancy, which means that our only goal is helping each client achieve their definition of success. We take the time to understand each customer’s business, financial, and technical requirements, and use our people, tools, and proven process to create predictable financial returns, operational efficiencies, reduced risk, and great communications experiences.

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Contact us to know how we can ensure that your organization makes great technology choices.

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