How Will Generative AI Improve Customer Service?
ChatGPT, Bard, and other Generative AI technologies have dominated the news for the past several weeks. The technology is very impressive and shows incredible potential
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6 Reasons to Optimize Your Customer Contact Technology
Particularly in today’s competitive economy, organizations are constantly looking for ways to improve their customer’s experience, reduce customer churn, and improve their bottom line. Many
What Makes Axim Nearshore Operations Different?
One of the fastest growing parts of Axim’s business is our Nearshore Center in Costa Rica. Since starting out three years ago our center has grown over four times its original size (with more growth already contracted in 2023), and our customers consistently reward us with glowing reviews and expanding contracts.
Why Axim’s ISO Certifications Matter to Clients
On November 30th, Axim achieved ISO 9001:2015 and ISO 27001 certification. We are very excited about the achievement and grateful to the members of our
Addressing Two Common Digital Transformation Hurdles
Why do digital transformation projects really fail, and more importantly, how do you swing the odds in your favor?
How extending Nortel CS1000 lifecycle can save not cost money?
By maintaining Nortel CS1000 after end-of-service-life many organizations will achieve cost savings, but they will have to wrestle some massive security, resiliency and customer experience
Cloud migration failure: every cloud has a different lining
This year organizations will spend over $3.5bn on cloud migration but around 50% of cloud migration projects will stall or fail[1]. Something is obviously broken.
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